Norton Internet Security / Norton AntiVirus

[darbeeny]

I have a laptop with Win7 64bit, 6gig of ram and lots of disk space. It has a intel wireless centrino advanced n-6200 card. I recently moved to FIOs from DSL and use a FIO provided router.

This PC had NIS 2011 on it and I did a normal upgrade. It worked fine for many many months until I upgraded to FIOs. I did install FIOThis started happenign when I got FIO's installed and then installed some FIO's programs but then removed them and did a windows restored to it's orginal state.

Whenever I go into the network security map tool i get a BSOD.

Please help

[F0x0nth3run]

Hi darbeeny.

I am sorry to hear that you are getting BSOD after upgrading to FIOs and NIS 2012. What we need in order to troubleshoot your problem is the information written in the BSOD. What you can do is to turn off "Automativally restart" when it happens.

You can do this by right clicking on My Computer in the start menu or on the desktop and choose Properties. Click on "Advanced system setting" on the left hand side and a new windows / box should pop up. The click on Settings under "Startup and Recovery, untick "Automativally restart" and click OK.

Close all windows and reproduce the issue, write down all information (error codes, filenames and such) and reply here and we can try to solve your problem.

[darbeeny]

I thought it best to simply uninstall and reinstall which I did (with Norton's help) and all seems to be functioning correctly.

I suspect that the restore to a previous state had something to do with it because I would bet NIA had an update in between that was not fully restored.

Thank you for your time.