11-01-2011 04:34 PM
Hello - I received an email with notification that our service will renew, however it is about to be billed via credit card that is no longer valid.
I need to change this card but when I login, my serial number is not being accepted as the correct serial number for the product renewal. Therefore, I cannot change billing information
11-01-2011 04:59 PM - edited 11-01-2011 05:02 PM
Welcome to our community!
It sounds like the quickest resolution may be to contact Norton's Live Chat customer support; they will have full access to your account information and can usually straighten issues like this out for you in a matter of minutes!
Good luck, and let us know how this works out for you!
11-01-2011 06:46 PM
Once you get everything in order please stop by and click on the solved button so others will know that this thread is complete