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Newbie
komarketing
Posts: 2
Registered: ‎11-01-2011

Billing Problem

Hello - I received an email with notification that our service will renew, however it is about to be billed via credit card that is no longer valid.

 

I need to change this card but when I login, my serial number is not being accepted as the correct serial number for the product renewal. Therefore, I cannot change billing information

 

Please advise

DistEd2
Posts: 1,965
Kudos: 412
Solutions: 81
Registered: ‎08-11-2011

Re: Billing Problem

[ Edited ]

Hi, komarketing,

 

Welcome to our community!

 

It sounds like the quickest resolution may be to contact Norton's Live Chat customer support; they will have full access to your account information and can usually straighten issues like this out for you in a matter of minutes!

 

Good luck, and let us know how this works out for you!

Newbie
komarketing
Posts: 2
Registered: ‎11-01-2011

Re: Billing Problem

Thank you!

DistEd2
Posts: 1,965
Kudos: 412
Solutions: 81
Registered: ‎08-11-2011

Re: Billing Problem

No problem; that's what we're here for!

dickevans
Posts: 12,421
Registered: ‎04-08-2008

Re: Billing Problem


komarketing wrote:

Thank you!


Hi,

Once you get everything in order please stop by and click on the solved button so others will know that this thread is complete

Thanks

Dick
Win7x64 SP1 current NIS V21