02-29-2012 02:57 AM
Hi there, just signed up on the forums to get some help. Not sure if this is the right section to be in, if not please inform me and I will go somewhere else.
I want to purchase a renewal of my Norton Antivirus, however, I have moved to Australia and the Norton subscription service won't allow me to make my billing address in Canada. I have not changed my billing address to Australia and I will not considering I will only be here for 9 months. Is there some way I can get around this so I can make my billing address in Canada? I don't understand why Norton has blocked this feature and only allows me to check countries that are around Australia, makes no sense to me.
If anybody has a solution any help will be greatly appreciated, thanks. If this cannot be resolved I'll be forced to go to a different anti-virus software which I don't really want to do, but I don't like having my computer unprotected for so long.
02-29-2012 04:26 AM
You can maybe try to use a billing address that matches your credit card information.
for example, you can use an autralian address if the credit card is australian, purchasing on the australian website. Or everything canadian, just make sure every informations are matching.
I hope this can help
02-29-2012 02:34 PM
We just recently had a similar enquiry from someone who had moved from the USA to Mexico for medical reasons and needed to get round this problem. I don't know the Norton reason but I suspect it's tied in with marketing restrictions.
We have not heard back from him but the only people who could deal with this would be the Norton OnLine Support Team via the CHAT link as belwo since they have access to the records and the tools to do things.
To contact customer support Click on this link and work on from there. You may have to scroll down a little to see the CHAT button.
Please let us know how you get on ....