09-23-2012 11:02 AM
09-23-2012 05:45 PM
I'm getting Threat detected boxes that are blank. There is nothing in the list of threats, and when I try to exit it, It tells me there are unresolved threats. I recently got a trojan from something I downloaded, but norton got rid of it. The Blank boxes started appearing then, so I used the norton power eraser, and it detected a few things that I knew where legitimate. I let norton erase them anyway, but the blank boxes still appear.
Could you list your OS and browser or browsers that you use when this happens. Also the exact Norton product and version ... Support > About.
If you could post screen shots of the blank boxes, that would be a great help also.
Instructions for posting screen shots are here ... How to post Screenshots
09-24-2012 12:12 AM
Windows 7, Norton Internet security 2012
Could you tell us the browser(s) you are using when you see the blank boxes. IE 7, 8 or 9, FF 15, Chrome 21, etc.
Posting screenshots of these blank boxes could be of great help. Instructions for doing so are in my previous post by clicking that link, or by clicking this link ...
As an afterthought, do the boxes appear in the lower right corner of the browser, state they have blocked an attack that matches a known signature? Either way, if you could get a screen shot of the boxes.
09-24-2012 02:12 PM
Does the UI looks similar to this thread?
If so, apologies, we are aware of this issue, and it will be addressed in a future update.