Norton Internet Security / Norton AntiVirus

[prash]

Hi there,

               I am facing this problem with norton internet security 2010 17.7.012. When i turn on my laptop or wake my laptop from sleep i get this pop up below.

When i click apply all nothing happens. When i click finish it asks me whether i want to leave the threats unresolved. My laptop is running on windows 7 ultimate with the latest updates. how do i get rid of this pop up?

[PapauZ Norton Fighter]

Can you please run a manual full system scan with your Norton product?

Let us know the results.

[prash]

Hi PapauZ,

                  Thank you for your reply. I did as you asked and below is the screenshot of the result.

All the 65 threats are just cookies. Again nothing happens when i click apply all and when i close it i leave the threats unresolved.

[mdturner · Accepted solution]

Hi prash

In Settings under Comuter Scans, try changing the setting of Tracking Cookies Scan to Remove and then run your scan again.

[PapauZ Norton Fighter]

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prash wrote:

Hi PapauZ,

                  Thank you for your reply. I did as you asked and below is the screenshot of the result.

All the 65 threats are just cookies. Again nothing happens when i click apply all and when i close it i leave the threats unresolved.

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This is not a normal behavior.... It should delete these without any sound.

Previously you said you use Windows 7, is it a  32- or 64-bit installation?

And do you have any other active security product insatelled on your machine?

[prash]

I am using 32 bit and not running any other antivirus or spyware.

i did as mdturner suggested and it automactically removed the cookies. i cant confirm if it removed the pop ups cause i havent restarted the laptop yet (on my desktop now which is running on win 7 32 bit and also the same copy of norton without any problems thus far).

[PapauZ Norton Fighter]

Please let us know if the popups come again.

[prash]

no more pop ups. i guess its somewhat solved lol.

[mdturner]

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prash wrote:

no more pop ups. i guess its somewhat solved lol.

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Hi prash

Glad that it is solved for you.

[Yaso_Kuuhl Norton Fighter]

Hi prash,

Since your issue has been solved, please mark your thread solved by going to "Options" of the post which provided the solution and clicking on "Accept as Solution" (the Solution button disappeared after a forum update - we hope this glitch will be fixed soon). Thanks :-)