12-19-2008 02:51 PM
The last three days my computer gotten a blue screen of death. The BSOD has appeared during idle time. According to the BSOD, an attempt to access the hard drive was stopped. I have not installed any new software of hardware recently.
My PC is a Dell XPS 410. I called Dell. They debugged the computer and check the minidumps associated with the BSOD. The Dell tech said NIS 2009 was causing the problem. I either needed to uninstall and reinstall the NIS 2009 or get a fix from Norton and install that.
Will I chatted with a Norton tech. He was adamant that NIS 2009 was not the problem. While chatting, I ran an internet search on the problem and found users who had experienced similar problems. The Norton tech then suggested it could be the operating system. He suggested that I uninstall and reinstall my operating system. My operating is windows XP Professional with SP 3.
I have no idea what to do at this point. Can anybody shed any light on this problem? It seems it has been experienced by other Norton users. Is there a fix for this problem? Is it or is it not caused by NIS 2009?
Thanks in advance for your help.
12-19-2008 03:08 PM - edited 12-19-2008 03:19 PM
Please run Norton LiveUpdate and then boot in to Safe Mode and Perform a Full System Scan.
If Norton does not Detect anything, please Download, Install, Update and Run a Full Scan with Malwarebytes' Anti-Malware. You should be in Normal Mode when Downloading, Installing and Updating.
Please let us know the Results of the Scan(s). Thanks!
How to Start your Computer in Safe Mode: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf
Malwarebytes' Anti-Malware for Windows: http://www.download.com/Malwarebytes-Anti-Malware/
12-19-2008 04:15 PM
12-19-2008 04:24 PM
An infection will not cause a BSOD sorry to say Red. Are you using any other security products? Have you looked in your history of NIS to see if it can lead you somewhere? BSOD are usually caused by a software conflict or driver error.
I would like to point out that some Threats do actually change your Desktop Picture to Blue, and, yes, this may also be caused by Drivers crashing, but we have to see if the user's computer has Malware on it to see if that may be causing it and, once it is Removed, we can work on getting the Screen back to normal.
12-19-2008 04:54 PM
How do I look in my history of NIS?
Open you Norton Product > History.
Have you done the Scans I suggested? If so, what were the Results?
12-19-2008 05:39 PM
12-19-2008 06:04 PM
12-19-2008 06:20 PM
A fake BSOD and a real BSOD are 2 different things. Not everything is malware related so please dont use your malware stamp people.
I know there is a difference, still as I stated malware can cause a BSOD, when you said "An infection will not cause a BSOD sorry to say Red." I was correcting you, that's all. Also I am not using my "Malware Stamp" as you put it.
Every problem should be seen as having a different cause, whether hardware or software related, especially if it is unknown what is going on. Tracked down to be Malware or Not.
If people have a problem with IE find the cause, so they can use IE again, same with Norton, Windows or anything else.