Norton Internet Security / Norton AntiVirus

[etljmhm]

Hi

I have upgraded to Windows 7 32 Bit Pro. from Vista.  The upgrade was a painful process, which involved a re-install.

I now have a clean version of 7 SP1 running, however whenever I try to re-install NIS 2010 I get a BSOD during installation, and on every boot.  Windows repair has to kick in and remove NIS before a boot completes.

I have run Norton un installer and also ensured that Windows is fully up-to date before attempting to re-install, but no success - BSOD on every attempt.

Any suggestions please?  I would really like to stay with NIS, but it won't let me!

Thanks

Jim

[Nerimash Spyware Scolder]

Can you post us the BSOD code(e.g. 0x0000008E PAGE_FAULT_IN_NON_PAGED_AREA) ?

[etljmhm]

Here we go:

 SYMEFA.SYS

PAGE_FAULT_IN_NON_PAGED_AREA

Technical Information:

 Stop: 0x00000050  (0x9809d4e4,0x00000000,0x8b4ccff6, 0x00000002)

SYMEFA.SYS  - Adress 8b4ccff6 base at 8b4b1000, date stamp 4b0b384b

Thanks

Jim

[mdturner]

---

etljmhm wrote:

Here we go:

 SYMEFA.SYS

PAGE_FAULT_IN_NON_PAGED_AREA

Technical Information:

 Stop: 0x00000050  (0x9809d4e4,0x00000000,0x8b4ccff6, 0x00000002)

SYMEFA.SYS  - Adress 8b4ccff6 base at 8b4b1000, date stamp 4b0b384b

Thanks

Jim

---

Hi Jim

Try with NIS2011 and see if you get the same issue. Your NIS2010 key will activate 2011. You can download NIS2011 from the following link

www.norton.com/nis11

[etljmhm]

OK - I will let you know how I get on.

Jim

[etljmhm · Accepted solution]

A positive result - NIS 2011 is all installed and working now.

Many thanks you for your assistance.

Reagrds

Jim

[mdturner]

HI Jim

Glad that all is now OK.

Mike