09-05-2010 10:08 AM
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09-05-2010 11:26 AM
Welcome to the Norton Community. Can you confirm your version of NIS 2011 from Support > About?
I have not heard of any problems like this.
Do you or did you have any other security software installed before attempting to install NIS 2011? If so, did you remove the other security software and if so how did you remove it? Note that just removing through Control Panel is not enough. Security software should be removed using a removal tool before attempting to install the new security software. This is necessary because security software such as anti-virus embeds its hooks very deeply into the OS and the conventional uninstall does not typically remove all remnants of the old software. This can cause conflicts when attempting to install the new software.
Also, did you previously run the NIS 2011 BETA and if so did you restore your system to its pre-BETA state before installing the official version?
Hope this helps.
09-05-2010 12:05 PM
Version is 184.108.40.206 - clean install with full license key (valid until Sept 2011). I didn't have any previous betas installed.
Previous security software installed was Avast Free which I uninstalled using the control panel but then removed any left over folders and registry entries manually. Other security software I have installed as purely on-demand is SuperAntiSpyware Free and Malwarebytes Anti-Malware Free. Non of these two programs runs at start up. Windows Defender and Firewall are both turned off.
Hope this helps - please let me know if you need anything else.
PS. When I had NIS 2010 installed sometime back I never experienced issues with the early load option turned on with that only with NIS 2011.
09-05-2010 01:26 PM
Thanks for the update. I believe Avast has a real-time protection component as indicated by the following Avast support forum discussion.
Even though you uninstalled Avast and performed some manual clean up I think it is possible that remnants of it might have been left behind.
I would recommend running the Avast removal tool located here.
After that I would recommend using the Norton removal tool following the procedure below and then reinstalling NIS 2011.
If you use Identity Safe you should back up this data first. Please see this link for details on how to do this.
Before you use the removal tool, please download the full version of NIS 2011 from here. Please note that this is the English version so please let me know if you need a different language and I will provide the appropriate link.
Once you have downloaded NIS, you can proceed with use of the removal tool as indicated below.
Please NOTE that this removes ALL Symantec products so be sure to have your license keys ready as you will need to reinstall all your Symantec software products. You can get your Norton product key from your Norton Account.
Once done please download the Norton Removal Tool from Symantec from this link.
For your protection, disconnect from the Internet before continuing.
Do a conventional uninstall of NIS via the Control Panel and then restart your computer.
Run the Norton Removal Tool and once it is completed, please reboot your computer. Once up please run the Removal Tool one more time and once again reboot.
Then please install NIS 2011 from the full version downloaded earlier. Once installed please reconnect back to the Internet and run Live Update repeatedly (rebooting as requested) until it reports there are no more updates.
Hope this helps.
09-06-2010 05:41 AM - edited 09-06-2010 05:42 AM
Would like to make you aware that for about the first week you have Norton 2011 Products and Early Load Auto-Protect, you will find that your Start-Up Time will almost double, so, say, with N.I.S. 2010 installed it takes two minutes, for the first week of N.I.S. 2011 installed it will take four minutes to fully start up. The reason for this is that your Norton Product is getting used to being installed on your system; a bit like buying new shoes which may hurt at first, but, when you've got used to them, feel comfy as your previous ones did before they got un-wearable! Hope this information was helpful to you, and to anyone else out there in Norton Community World. And it is recommended you have Early Load "On" so that you are getting maximum protection.
09-06-2010 08:05 AM
It would be helpful to explain this in more detail. Are you saying that with Boot Time Protection ON NIS is "learning" the system in some way? Creating a database of files? What? Also Boot Time Protection has two ON settings in the 2011 product, i.e. Normal and Agressive. It would be nice to know what the difference is. For what it's worth I have NIS 2011 installed on Windows 7 x64. Previously I was using NIS 2010 and I haven't noticed a significant difference in boot up time with Boot Time Protection On and set to Normal (default).
09-06-2010 08:39 AM - edited 09-06-2010 08:40 AM
And it is recommended you have Early Load "On" so that you are getting maximum protection.
Please excuse my ignorance, but where do I find this item, please?
09-06-2010 08:43 AM - edited 09-06-2010 08:52 AM
Thank-You for your Reply.
Yes, your Norton Product, for about the first week it is installed, will be in a Learning Mode, for example, the Smart Firewall will be Learning how you use the programs on your computer, and, therefore, can create Rules based on how the programs connect to the Internet.
Once the Scanner of Auto-Protect and On-Demand has Scanned the same Files multiple times, the quicker it Scans them. It's a bit like learning to type: At first, you're slow because you're learning where all the Keys are, but, over time and the more and moe you do it, the quicker you become.
Don't forget that if you use Norton Insight, the more you Scan them at first, and based on their Reputation, they will be Added to the Not To Be Scanned, so there will be less Files that need to be Scanned; the Files in the Need Scanning part, will always be Scanned regardless of how many times you Scan them.
Please let me know if you have any more questions regarding this.
When this option is set to Normal or Aggressive, all the required drivers and plug-ins start functioning as soon as you start your computer. A driver is a program containing information that the computer needs to recognize and control a device. A plug-in is an add-on for a program or a service that adds functionality to it. This option ensures higher level of security from the moment you turn on your computer.
When it is set to "Aggressive", if it Detects a File that looks Suspicious, for example, it will Remove it from your system, whereas, if it is on "Normal", this File may not be Detected as it is less aggressive.
09-06-2010 08:46 AM
Some members of the Norton Community recommend that you keep Early Load on to Detect Threats as they are being Loaded as, once loaded, may be un-detectable due to their Anti-Detection techniques. Hope this answers your question.