02-09-2011 07:03 PM
Hi, I'm having an issue with my Norton I've never encountered before. I got an "at risk" warning and when I hit "fix now" it did it's little dance then said it failed to fix the problem which was identified as a "browser protection error". I ran LiveUpdate and tried again but got the same result. It prompted me to do the one-click support but that resulted in an error message I've never seen before which is "An error has occurred within Norton Internet Security: 3040,20063".
Anyone have any idea what to do?
02-10-2011 12:18 AM
can you please tell us the exact name and version of your Norton product?
1. Open the main window
2. Click on Help & Support -> About menu
3. On the About window find the version number (it will look like this: 22.214.171.124)
Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v126.96.36.199
02-19-2011 02:54 PM - edited 02-19-2011 02:58 PM
To Maris27 and scooby643
Please advise the status of your issue
Product Update Announcements NIS21.5 VistaSP2 FF31 IE9 Compaq A931NR
02-20-2011 05:26 PM - edited 02-20-2011 06:03 PM
Hi.... new to this forum but I think I can help here....
I encountered exactly the same problem a couple of days ago with NIS 2011!
I ended up working with a tekkie on "live-chat" , who remotely downloaded Norton Removal Tool, then , ,
This took a good while but once done, my system has been running smooth since.
It turns out that some of NIS 2011 had become corrupted after upgrade from 2010 to 2011.
Hope this helps..