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Newbie
Maris27
Posts: 1
Registered: ‎02-09-2011

Browser Protection Failure/Error Message won't fix

Hi, I'm having an issue with my Norton I've never encountered before. I got an "at risk" warning and when I hit "fix now" it did it's little dance then said it failed to fix the problem which was identified as a "browser protection error". I ran LiveUpdate and tried again but got the same result. It prompted me to do the one-click support but that resulted in an error message I've never seen before which is "An error has occurred within Norton Internet Security: 3040,20063".

 

Anyone have any idea what to do?

PapauZ
Posts: 6,792
Topics: 392
Kudos: 1,025
Solutions: 374
Registered: ‎04-08-2008

Re: Browser Protection Failure/Error Message won't fix

Hi,

can you please tell us the exact name and version of your Norton product?
1. Open the main window
2. Click on Help & Support -> About menu
3. On the About window find the version number (it will look like this: 18.5.0.125)

Thanks!


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12

Super Virus Trouncer
bjm_
Posts: 2,239
Registered: ‎09-07-2008

Re: Browser Protection Failure/Error Message won't fix

[ Edited ]

To Maris27  and  scooby643

Please advise the status of your issue

 

Error: "3040,20063" appears on my Norton 2011 product

 

Thanks

Newbie
yorkiewolf
Posts: 1
Registered: ‎02-20-2011

Re: Browser Protection Failure/Error Message won't fix

[ Edited ]

Hi.... new to this forum but I think I can help here....

 

I encountered exactly the same problem a couple of days ago with NIS 2011!

I ended up working with a tekkie on "live-chat" , who remotely downloaded Norton Removal Tool, then , ,

  1. uninstalled my product
  2. cleared all computer temp files
  3. rebooted
  4. performed re-installation of NIS 2011 (from inserted CD),

This took a good while but once done, my system has been running smooth since.

 

It turns out that some of NIS 2011 had become corrupted after upgrade from 2010 to 2011.

 

Hope this helps..:smileyhappy::smileywink: