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Visitor
Merseyman
Posts: 7
Registered: ‎12-11-2013
Accepted Solution

Browser protection NIS2014

Just installed NIS 2014 (21.1.0.18) and seem to have the same problem with Browser protection as occurred 12 months ago. i.e. Turning "on" simply reverts to "off"and there is a permanent warning (red X) on the task bar. Using Firefox 26.0 and Explorer 11 makes no difference. OS in WIN 7 64 bit.

Am I missing something or has the issue not been sorted since last year.

Am I actually protected as implied in the posts from Nov 2012

 

Regards

 

yank
Posts: 9,878
Kudos: 2,159
Solutions: 501
Registered: ‎12-02-2009

Re: Browser protection NIS2014

Hi Merseyman,

 

Just to verify, you are selecting Apply after changing the setting?

 

Also, have you installed the Patch to update browser add-ons for  FF 26?

 

 

Visitor
Merseyman
Posts: 7
Registered: ‎12-11-2013

Re: Browser protection NIS2014

Yes I clicked apply.

 

Firefox says wil not install the toolbar as it is incompatible. (Ver: 2014.6.0.27). I have tried Liveupdate repeatedly but I am not sure what I am looking for with regards to the Patch.

 

Liveupdate history says I downloaded "Norton Browser Toolbar Add-on" successfully (1.43Mb). Is this the patch & if so, how do I get Firefox to see it?

 

Also, the issue with the Browser Protection exists when using Internet Explorer but this shows the Norton Toolbar OK.

 

Regards

 

yank
Posts: 9,878
Kudos: 2,159
Solutions: 501
Registered: ‎12-02-2009

Re: Browser protection NIS2014

My Browser Toolbar add-on download was 2.54MB.  From the title, it does sound like the conerned Patch- occurred on the 9th for me.  The correct version of NTB is 2014.6.2.3.  Did you by chance upgrade to FF 26 prior to downloading the update that you found?

Visitor
Merseyman
Posts: 7
Registered: ‎12-11-2013

Re: Browser protection NIS2014

Norton Live Update with NTB add-on was at 13:35. Firefox (to ver 26) was at 14:22.

Visitor
Merseyman
Posts: 7
Registered: ‎12-11-2013

Re: Browser protection NIS2014

[ Edited ]

Forgot to add that there have been two more Live updates with downloads since 14:22 but no more Tool Bar add-ons

Norton Fighter
Krusty13
Posts: 6,672
Registered: ‎05-31-2011

Re: Browser protection NIS2014

I don't want to hijack this thread but I have one quick question - have you restarted since receiving the toolbar patch?

 

Back to regular programing.

W W W  =  Wild Wild West.    Be careful out there!

Visitor
Merseyman
Posts: 7
Registered: ‎12-11-2013

Re: Browser protection NIS2014

Doh! :smileyembarrassed:

 

I have now and it works!!

 

Many thanks

 

Visitor
Merseyman
Posts: 7
Registered: ‎12-11-2013

Re: Browser protection NIS2014

Having said that, the Toolbar is still not correct. It is ver 2014.6.1.2 and Firefox says this is not compatible. As I do not use the toolbar, this is no big deal - at least the Browser protection is OK.

 

 

F4E
Posts: 3,831
Registered: ‎05-23-2009

Re: Browser protection NIS2014

[ Edited ]

Hi, Mersyeman. The latest toolbar number for NIS 21.1.0.18 is 2014.6.2.3,  in my Windows 7 machine.

 

If you run Live Updates until Norton tells you no more are found, and then start Firefox, the latest toolbar should appear.

 

If you did the upgrade via the Firefox about tab, you might try a full browser overinstall after Live Updating, as sometimes that's needed for full compatibility.

Windows 7 64 Bit Sp1 NIS V 21.4.0.13