Norton Internet Security / Norton AntiVirus

[ProTruckDriver Super Spam Squasher]

I have tried yesterday and today to access my Norton account and I get " You have typed the wrong E-mail or password. Please try again". I have the right password and E-mail entered. As a last resort I also clicked "Forgot your Password" and sent that yesterday, which probably changed my password but I never received a E-mail from Norton stating so. Is the Norton account closed down for the weekend? Is there anyone else with this problem?

[Stu]

What browser did you use? You could try and clear your cache

[Phil_D Norton Fighter]

Hello ProTruckDriver,

I did not have any problem getting into my account.  Did you try what Stu suggested?

[mijcar]

Did you beta test?  If you did, you would have two accounts, maybe even more.  Are you using the current log-in email address as a regular user (not beta)?  The new password would be sent to that email address.  Are you sure the email isn't ending up in the spam folder or being blocked?

[ProTruckDriver Super Spam Squasher]

I am using IE-7 browser, I cleaned the cache, rebooted still can't get into account. I did not beta test. Still no e-mail on new password that Norton was to send.  E-mail is not in spam and is not blocking. Maybe Norton took the weekend off ! lol.

[Phil_D Norton Fighter]

Hey ProTruckDriver,

Sometimes it's the simple things. Take this the right way, but is there any chance you had your "Caps Lock" on?

I'd try resending the request for "Forgot Password" and see what happens.

If that fails, maybe try Live Chat.

[ProTruckDriver Super Spam Squasher]

Caps were unlocked and also tried with Identity Safe to log into account yesterday and today. I'll try resending the request for "Forgot Password" and see where it goes from there. Any idea how long it takes Norton to respond with a password ?

[Phil_D Norton Fighter]

I think it's automated, so I should think rather quickly.

[mijcar]

There is another possibility.  And I just tested it.

I made up a new screenname I've never used before and selected "forgot your password" at the Symantec log-on.  Symantec accepted it without comment, but send nothing to that address.

Read their comment:

You will receive a temporary password in a message sent to mynewscreenname@myservice provided that your Norton Account exists with the same email address.

Notice the words  "... provided that your Norton Account exists with the same email address."

In other words, no account at that email address==>no response at that email address AND no information at this point that it doesn't exist.  This keeps people from checking to find out which email addresses are viable and which ones aren't.  Great security.

My hunch is that you are entering an email address that is not the one associated with your account.

[ProTruckDriver Super Spam Squasher]

My account was under @aol.com about 4 years ago. I sent "forgot your password" at the address and Norton replied with a temp password. (no products are listed in the @aol.com account). I then tried "forgot your password" in my present active account that was listing Key to NIS 2009.( this account is listed under @cox.net.)  Received no e-mail from Norton. I then tried to make new account. I filled out the form using my same active e-mail address and password (@cox.net) and bingo! That signed me on. BUT, no products are listed under that account either. I should not have been able to make a new account using the existing accounts information. Bottom line, I think Norton misplaced my account with the Key to NIS 2009.