Hey and welcome to Norton community, sorry to hear about your problem.
What Norton product and version is installed on your computer?
What is your current Operating System and do you have the latest Service Pack installed with all the current updates installed on your computer?
Have you any other security programs installed on your computer, or have you uninstalled a security progams from your computer recently?
Have you checked your computer for any kind of infection from Virus, Trojan, Backdoors, Fake AV?
You can do a Full System Scan with the latest protection updates that uou download via Liveupdate (LU).
You also use other security programs to check your comnputer for threats that can bee on your computer.
Norton Power Eraser
http://us.norton.com/support/DIY/
This is a very powerfull tool, so be very carefull to use it.
Superantispyware
http://filehippo.com/download_superantispyware/
Malwarebytes Anti-Malware
http://filehippo.com/download_malwarebytes_anti_malware/
You can also uninstall your Norton product from you computer and install it bak again.
Norton Removal Tool , Follow the intructions on the webpage
https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&do...
1. download Norton Removal Tool and the file that you are going to use to install your Norton Product back on your computer.
2. if you are using identity Safe, you have to back it up first, before you can start to uninstall norton.
3. Go to Control Panel, then go to Add & Remove Program and uninstall your Norton product, after that restart you computer.
4. Now us the Norton Removal Tool 2-3 times and restart your computer between the times you use the Tool.
5 Now reinstall your Norton product and run Liveupdate until thier are no more updates to install via Liveupdate (LU).
I hope you do not cancell your supscription until whe can try to help you with your problem.
I hope this will help you with your problem, and let us know how it goes and if your problem got solved or not.
Good Luck
Sweman
