Norton Internet Security / Norton AntiVirus

[mikemap]

Did the last update fix this problem?

[Dieselman743]

Well do you have the latest updates installed? What version are you using now?

[CountryGuy]

Hello folks, unfortunately another member of the Vista 64 club with this issue.  For some unknown reason, ccSvchost.exe crushed my CPU several times over the last couple weeks.  Fully patched NIS2009 install.

[mikemap]

I have NSI 09 v 16.1.0.33 and all updates.  Also have router firewall.

[Andric]

This may be working for me or not.  If you have Spybot installed, with the Spybot Resident Active & Teatimer that might be causing the high CPU usage.  I turned off Resident & Teatimer and my system appears to working much better now. 

I tried this because I noticed something in the history about teatimer being denied something.

I also installed windows sp3.

[Andric]

Nevermind...didn't work....still sucks.

I'm about to un-install norton and ask for my money back....

[OscarL]

Andric,

Can you answer the following questions for some clarification?

1) When you see high CPU usage, can you open Windows' Task Manager and see exactly what process is taking up the highest percentage of CPU?

2) Exactly when do you see this condition happening (e.g. immediately after reboot, some time after, after several hours, etc.)? Do you see this happen while you are using the computer for other tasks (i.e. not idling?)

3) Do you still have Spybot installed, or have you tried uninstalling it -- did this alleviate the problem?

Thanks.

Message Edited by OscarL on 01-09-2009 11:35 AM

[Andric]

I don't know what you guys did but it appears to be working better now.

the task that was running was ccSvc something

This happened after I came back from leaving my computer idle for some time, never on a reboot that fixed the problem.

Thanks for getting back to me.

[OscarL]

Hello Andric,

I'm glad to see that your system is running better now.

Just for information, during idle times, Norton will automatically do certain tasks, such as scanning. We do this so we do not interfere with your normal usage of the system. Thus you will see higher than usual CPU/resource activity during the idle time. If you want, you can adjust this through the settings. Click on the "CPU usage" link on top of the System/Norton usage graphs. Here you can change the idle time settings (e.g. time interval).

[Andric]

I understand the Idle time scan feature & options.  The problem was that it was not shutting down once the computer ceased being idle.