10-07-2008 03:56 AM
I'm having the same problem. Soon after my computer goes to idle, it freezes up and the CPU Usage hangs at 100% although the Norton usage (according to it's meter) sits at 0%. I've checked the Norton security log and it's not really pointing to the problem, and I ran through the problem sequence with Task Manager open (to see if any particular Process spikes when the usage goes to 100%), but none jump out. Incredibly frustrating! Are there any other system tools/logs beyond these that might indicate what app is being accessed at the time the CPU Usage problem occurs? That would at least point me in some direction.
When I uninstall 2009 NIS, the problem goes away.
10-07-2008 04:16 AM
10-07-2008 05:34 AM - edited 10-07-2008 05:43 AM
The process that I've found that is high when 100% System CPU or High 90%+ Norton is excessive is ccSvcHst.exe
If you want to check much deeper into the processes running when 100% occurs I would suggest downloading ProcessMonitor and ProcessExplorer from the following Microsoft Systinternals website. You may want to set your idle time scan down to the lowest wait time so you don't have a huge process list to scroll through with ProcessMonitor.
This should help you pinpoint what process is running that causes the 100% CPU usage.
10-07-2008 08:11 AM
dbrzostowski, agmns, BrxBy
I have sent you additional information and instructions via the community Private Messenger system, please look for the in the upper right hand corner of any community page.
10-10-2008 10:11 AM
Thanks Mike for solving my problem. As we found out it was due to SpyBuddy being installed to track some "little people's" chat history.
I've posted my steps below for any other users that may be running SpyBuddy.
Although SpyBuddy is specifically listed in the Exclusions list with NIS2009 I choose to follow the SpyBuddy Help Page at this location http://exploreanywhere.com/exclusions/norton/spybu
Installation of NIS 2009 with SpyBuddy.
1. If you currently have SpyBuddy installed on your machine UNINSTALL it and save on a USB Drive or other portable device your original installation / setup file for SpyBuddy as well as your License Key. Eject the USB Device (It can not be plugged in while you install NIS 2009 as Norton may detect the Setup file and delete it)
2. Install NIS 2009 as you normally would.
3. Run LiveUpdate for NIS 2009 (Double Click on the NIS 2009 icon in your system tray and choose Live Update)
4. Reboot as required at the end of Live Update.
5. Double Click on the NIS 2009 Icon in your system tray. Choose Settings (top center) and Computer Settings. In the category "Exclusions / Low Risks" select the configure for Scan Exclusions. For both the Scan and Autoprotect Exclusions add the following exclusions.
NOTE: The first exclusion assumes that you are installing SpyBuddy to it's default install directory. If you choose to install it to a different directory that directory must be specified as the first exclusion below.
c:\documents and settings\all users\application data\winsyscfg
Click Apply when you are finished and the OK.
6. Do the same for Signature Exclusions using the list below.
Click Apply when you are finished and then OK, Click OK again and close the NIS2009 Screen.
7. Plug the USB device back where you saved your SpyBuddy install/setup file into your computer.
8. Install and Configure SpyBuddy
10-10-2008 07:04 PM
Thanks for the advice on how to fix my problem, Mike.
I reinstalled NIS 2009 last night in anticipation of following your advice and pinpointing the problem, but since then the problem has not reoccurred and the CPU usage has been fine. So I'm crossing my fingers and hoping that the original issue was an anomaly or a glitch in my original installs.
Thanks again. If it reoccurs I'll reach out to you.
11-03-2008 07:08 PM - edited 11-03-2008 07:08 PM
11-03-2008 07:28 PM
i wish i could say that they sent me a fix in a PM, but i haven't gotten one. one of the techs is still reviewing my error dump files.... but still no solution for me....sorry!
but i'm having this problem on my desktop too....my laptop doesn't have any problems either....
11-10-2008 01:05 PM
I'm having the same issue and do not have any of that spybuddy stuff.... Once I go idle, I get pinned at 100% CPU and never lets up until I kill the service.
Running Vista Ultimate 64 bit... Please help!!