01-24-2012 02:03 AM
I tested my Norton Account and it works from my browser. I can not get NIS 2012 to login into to my Norton Account, in order to use my Identity Safe that has been previously setup in that account. I have tested it with NIS 2012 on another computer and it works! But will not work on my newest installed PC? The product is up-to-date and the Identity safe was working on it an hour or so ago. What do I do?
Thanks in advance,
01-24-2012 02:31 AM - edited 01-24-2012 02:32 AM
Welcome to Norton Community,
We have tried to log into Norton account through identity safe and able to login successfully. There may be a network glitch when your product contacting with Symantec server.
Can you try accessing the identity safe through webportal using this link https://identitysafe.norton.com/
What is the error message you are getting while logging into Norton account?
Please wait for a while and try again later.
01-24-2012 08:26 AM
I'm having the exact same problem today. I have tried chaning my password but that hasn't helped. When I try to login to the Identity Safe it asks me to sign into Notorn but it keeps telling me that my credintials have changed but I know they have not. When I try login to the site you stated it also tells me credintials are faliling at the password.
01-24-2012 02:42 PM
I had the same problem with it not recognising my account and found that the only way to solve it was to re-install NIS2012. It was saying the same thing about being unable to recognise my login for my norton account.
01-24-2012 08:05 PM
I am having this problem as well. I can login through the browser, but that does not log me into NIS 2012 to allow me to access to my account on the desktop. I just get an error message about my credentials. ?? HELP!
01-24-2012 08:18 PM
I can also confirm this. I can login to my local norton identity safe profile but not my online identity safe through NIS or the norton browser toolbar. I can however login to my online profile through the identity safe portal site.