Norton Internet Security / Norton AntiVirus

[WapCaplet]

I am currently running NIS 2010. I recently noticed that, for some unknown reason, SLI has been disabled on my 2 nVidia 7900GS. I went into the Nvidia control panel to enable SLI and received a message saying I could not enable SLI until the following programs were closed:

ccSvcHst.exe

I know this executable is related to Norton, but I am unable to end either of the 2 processes that show up in my task manager (says Access Denied when I try to end task). So the big question is, how can I enable SLI if Norton won't let me end the ccSvcHst.exe processes, even temporarily?

I'm really hoping there is a solution to this. Because right now the only solution I can think of is to uninstall NIS and end my Norton subscription.

Help?

WapCaplet

[delphinium Norton Fighter]

In doing a search in the forum, I am seeing a number of problems with SLI in the 2010 and later versions.  None of the threads are showing any solution to date.

I would suggest a visit to customer service chat to see if support can add any information.

http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

[floplot Norton Fighter]

Hello WapCaplet

Welcome to the Norton Community Forum

Does timiman's solution in this thread help you? I found this one post in that thread. Some are blaming the driver and some blame Norton and some blame Nvidia. Thanks.

http://forums.nvidia.com/index.php?showtopic=172102

[delphinium Norton Fighter]

Hmmm.  If it wasn't for Norton, who would they blame?? 

[WapCaplet]

Thanks for the heads up! I'll try this solution tonight when I'm back on my home PC and I'll let you know how it goes.

Thanks again,

Wap

[reese_anschultz]

FYI: I contacted NVidia via two routes about this issue back in July trying to determine the root cause of this problem. Other than receiving transcriptions of my conversations with them I never received any further information. Today I contacted them again and reached a level 2 support escalation person, this time by phone. Although I couldn't get a time frame on this, I feel that they will be researching the issue from their side in the not too distant future and if they determine why they are complaining about ccsvchst and it truly is a ccsvhst issue, they now have my contact information so that we can work toward providing a resolution.

[WapCaplet]

Reese,

Thank you so much for taking a deeper look into this. I really appreciate your time on it. My own research seems to confirm that ultimately this is an issue with Nvidia. They seem to have singled out ccSvcHst.exe as a running application that must be closed. Doesn't make sense to me, especially when there are over a dozen other processes running at any given time that Nvidia does NOT have a problem with.

Unfortunately, unless they do something about it, my options are still limited to either uninstalling Norton or buying a new graphics card. I won't lie; this is a great excuse to convince my wife I need a new graphics card. ;) But ultimately it would be good to see this issue resolved in the end.

Anyway, thanks again. Much appreciated.

Tom

(WapCaplet)

[reese_anschultz]

I did get a little more information on this last night. We have our own theories about what might be causing this and it is likely to not be an issue in the 2011 products. If your subscription is current, you can update to the new version for free via the Norton Update Center (make sure that the appropriate language is selected when you go through the process.)

[WapCaplet]

That would be awesome. I'll update to 2011 tonight and see if that changes anything.

I still want a new graphics card now though. Lol!

W

[WapCaplet]

No joy. Upgrade to NIS 2011 but the problem still persists; Nvidia demands that ccSvcHst.exe be closed before enabling SLI. So frustrating.

Is there no way, on the Norton side, to temporarily end or disable the ccSvcHst.exe process? I had hoped I could maybe turn off or disable Norton temporarily, enable the SLI, then re-enable Norton. Everything I've read so far suggests that isn't possible and I certainly haven't found a way to do it aside from totally uninstalling Norton. Any thoughts?

W