Norton Internet Security / Norton AntiVirus

[smr1954]

Just upgraded my computer to windows 7 and I can't import .npm file that I backed up in to Password Mgr in Norton Internet Security 2009's Idenitity Safe.

[AllenM Norton Fighter]

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smr1954 wrote:

Just upgraded my computer to windows 7 and I can't import .npm file that I backed up in to Password Mgr in Norton Internet Security 2009's Idenitity Safe.

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Hi Smr1954,

Welcome to the forum. Can you confirm your version of Windows 7 and 32 or 64 bit?

Is your Windows 7 a clean install or an upgrade? If upgrade, did you uninstall NIS before upgrading to W7?

Did you specify a password when you backed up your Identity Safe?

Allen

Message Edited by AllenM on 12-28-2009 04:26 PM

[smr1954]

I have Windows 7 32 bit

I did a clean install to a new hdd so there was nothing installed on drive prior to

 uprgade. I did load the new version of norton internet security 2010 about 5

days ago with win xp on system but on a different hdd.

i did specify a password when i saved the norton login backup.NPM file

[AllenM Norton Fighter]

Hi Smr1954,

Thanks for the update. I am a little confused on the steps you took however. You said you did a clean install on W7 to a new HDD, but then you also said you loaded the new version of NIS 2010 5 days ago with Win XP but on a different HD.

This is confusing. So you did a clean install of W7 to a new HDD. This means that NIS could not have been installed at this point in time. As it relates to W7 on a new HDD, did you then do a fresh install of NIS 2010 on to this new HDD? I don't understand the relevance of loading a new version of NIS onto a different HDD with Win XP.

If you installed NIS 2010 onto W7 with the new HDD, did everything install successfully and did you activate NIS with your existing product key? Did it install and activate sucessfully with no error messages?

When you tried to restore your Identity Safe data are you sure you specified the same password you used when you backed it up initially?

You backed up your Identity Safe data originally with NIS 2009, is that correct?

Thanks

Allen

[RoLoverLV]

I am having this same problem.

• I made a backup of my NIS 2009 Identity Safe with password, in Windows XP Home, 32 bit
• I did a clean install of Windows 7 Ultimate, 64 bit. 
• I installed NIS 2010 and enabled Identity Safe and created a Profile
• Then I tried Restore Identity Safe Data, and browsed to my .npm and entered the password
• The screen closed as if everything was accepted correctly, but when I go to Manage Logins there is no data there.

Note: I also tried it without a password but it comes up with a dialog box that the Restore Failed.

[SendOfJive Norton Fighter]

I ran into a similar issue when I upgraded from NIS 2009 to NIS 2010 on Windows XP.  Here is how I was able to resolve it (resort to trickery):

In your new profile, backup a copy of your new identity safe data (it is empty, so you might want to store one item there just to avoid a possible refusal by Norton).  Then exit the program.  Log back in and proceed to do a restoration of your data, but instead of choosing the backup file you just created, pick the old one you are trying to import.  This worked for me. YMMV.  Let us know if this is successful.

[AllenM Norton Fighter]

Hi SendOfJive,

That is interesting, had not heard about this one before. Hopefully this will work for our friends as well.

Thanks

Allen

[smr1954]

My NIS 2009 expired when I still had win xp on my system so i had to install NIS 2010.  Then I recieved Win 7 for christmas. I wanted to load the new operating sytem on a new hdd so I backed up my identity safe to a flash drive. after loading Win 7 and NIS 2010 back on new hdd with no problems i tried to import  Identity Safe data back on from flash drive. It asked for password and when i tried to import it window just disappeared and nothig was loaded. tried a couple of times and nothing shows up.

[smr1954]

Just thought of something else if my profile identity name is not the same as before when i backed it up will it be a problem

[Thalir]

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smr1954 wrote:
Just thought of something else if my profile identity name is not the same as before when i backed it up will it be a problem

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The difference in profile name will not affect the backup and restore of .npm file. So this can not be the cause for your issue.

Message Edited by Thalir on 12-29-2009 02:21 PM