10-13-2008 03:05 PM
I have two PCs running NIS 2009 one of them is experiencing this issue of Phishing updates failing the other does not. The issue has been occuring for about three weeks - maybe longer but that is when I first noticed it. I have contacted suppport through live help which was a waste of time - I ended up terminating the live help session and reinstalling the application which fixed the issue on first live update but not on subsequent live updates.
Other posts advise Symantec are aware of the issue but no ETA on resolution. Can anyone advise of when this issue will be fixed?
10-13-2008 03:24 PM
I wasn't talking about this Forum
This forum is the best move Symantec have ever made
I was talking about the real - Symantec Support
[ ... ]
Glad to hear Part 1 <s>
So this is the real Symantec Support -- it's here; it's new; it works.
There are still reasons for going to the other types of support (and if you'd been here since the beginning you'd know from Staff messages that they are aware of problems with Chat and they do something about specifics. And I've seen some good reports back, even yesterday, about the other Customer Support by phone/email with instances where they have quickly untangled problems users have got into finding they have lost out on existing subscriptions when updating.
Let's face it the volume of people needing support, not just for Norton products but Microsoft (how many hours on line waiting to speak to someone and losing the connection when being escalated?), is such that there will always be horror stories. So let's stick with the Good News and enjoy computing!
10-14-2008 11:09 AM
10-14-2008 12:29 PM
<< For five minutes (Thuesday 20:00 hour Netherlands) I got a new update and everything was installed. >>
So are you using the Netherlands version or the US version? Is your WIndows Netherlands or US? (Which version of WIndows?)
10-14-2008 02:00 PM - edited 10-14-2008 02:01 PM
Windows XP Home edition and NIS2009 is Dutch language. I think the problem is solved by Symantec because all the updates are installed now. I have also noticed that the 100% CPU-use is due to cidaemon.exe. How can I disable this program?
Thanks to Matt Powers and those who helped me.
10-23-2008 01:54 PM
I have a similar problem with Norton 360 v2.
I haven't been able to install a 616kb 'security update' file which downloads successfully but won't install.
I first experienced this about 10 days ago but as my subscription was expiring I didn't pay too much heed. When the subscription expired I uninstalled 360 (originally v1 but updated months ago to v2) and used the Norton removal tool five times to ensure nothing was left. I then installed Norton 360 v2 from a new disk (cheaper to buy a new disk than pay for a subscription renewal!) and experienced the same problem. I've now uninstalled/reinstalled Norton 360 four times, have run LiveUpdate in Intercative mode and tried everything I can think of and have read, all to no avail.
Is anyone else having similar problems and does anyone have a potential solution to this?
10-23-2008 02:36 PM
Windows 7 Home Premium SP1 x64 Hungarian, Norton 360 v22.214.171.124, Norton Utilities 16
10-23-2008 05:02 PM
There seems to be a lot of threads about this same issue. Try using the solution here until we release the fix - http://community.norton.com/norton/board/message?b
Let me know if this helps.