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Visitor
spock999
Posts: 7
Registered: ‎12-25-2011
Accepted Solution

Can't open Norton Internet Security

Hi,

 

I am using Windows 7 Home Premium  64bit. Norton was working OK until this morning when I noticed that the Norton Icon was not in the bottom right of the task bar.

 

When I try to open it manually, I get the folloowing error message.

 

"C:\Program Files (x86)\Norton Internet Security\Engine6419.5.0.145\uistub.exe

 

Unspecified error"

 

I am not sure what is best but suspect I need to remove and reinstall Norton.

 

Grateful for any advice.

 

Thanks.

Atomic_Blast
Posts: 1,135
Kudos: 218
Solutions: 39
Registered: ‎09-05-2011

Re: Can't open Norton Internet Security

Hi spock999:

 

Welcome to the norton Community Forums!

  

See if a reboot resolves the issue, if not proceed below...

 

Download the Norton Removal Tool located here and save it to your Desktop.

Next, download NIS 2012  from here and save that on your Desktop as well.

Export all Identity Safe Data (if any) and make a note of your Product Key - you will need it for the reinstall.

Then run the NRT and reboot. Afterwards, run the NIS 2012 Installer Package.

Run Live Update until all updates are exhausted. A reboot or two might be required.

Please verify that you have NIS 19.5 at that point (check under Support -> About) If not, please run Live Update again.

 

Check all functionality. Let us know if the above corrects your issue. 

 

Thanks,

 

Atomic_Blast :)

"Every day is just another increment on the bell curve of life."
Visitor
spock999
Posts: 7
Registered: ‎12-25-2011

Re: Can't open Norton Internet Security

Thank you.

 

That seems to have solved the problem

Atomic_Blast
Posts: 1,135
Kudos: 218
Solutions: 39
Registered: ‎09-05-2011

Re: Can't open Norton Internet Security

Hi spock999:

 

Glad to see that you are up and running!

 

I would just like to understand why these things happen.

Gremlins? :smileyhappy:

 

Atomic_Blast :)

"Every day is just another increment on the bell curve of life."
needhelp2234
Posts: 101
Topics: 11
Kudos: 10
Solutions: 0
Registered: ‎02-02-2012

Re: Can't open Norton Internet Security

@Spock999, just curious what did you actually do to fix the problem?  Did you re-install Norton or simply restarted your PC?

Norton Internet Security 2012, Internet Explorer 9, Windows 7 Home Premium (64 Bit) SP1