Norton Internet Security / Norton AntiVirus

[TPC_II]

Yeah, here's the log file thing.

[yank Trojan Terminator]

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TPC_II wrote:

Yeah, here's the log file thing.

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Thanks - I went thru it rather quickly and yes I can see why they recommend sending it to McAfee techs to look at.  There does not appear to be many FAILS listed - but not knowing what they stand for is no help.  Sorryr - it was worth a shot though - perhaps a tech from Norton can understand it.

[TPC_II]

Well thanks for reading it anyway. So what now?

[yank Trojan Terminator]

Good question - what now?

How about checking Start > Control Panel > Mouse > Buttons Tab > ensure Switch primary and secondary buttons is unchecked.

[peterweb Super RootKit Eradicator]

Have you been using an account with administrator privileges while doing this troubleshooting? The log you posted shows it was unable to establish trust.  This could indicate insufficient privileges

If not, try running the McAfee tool again from an admin account. Then run the Norton Removal and Reinstall Tool again from the admin account.

The mouse issue would be a Windows issue. Do you use the default Microsoft drivers, or special drivers from the manufacturer, ie Logitech?

[TPC_II]

Yeah, I tried switching the mouse clicks before. All it did was result in switching the problem around.

Technically all the accounts on this computer do have admin powers, but I guess some features don't work since mine specifically doesn't have a password. So I'll try making and using an admin account.

And...nothing's changed. So yeah, here's the new McAfee log if you want to see it. I also did the Norton Remove and Reinstall tool, but it didn't give me any unusual messages, so I don't know.

And yeah, I'm using a Dynex mouse. I've been using it for a few years now.

[peterweb Super RootKit Eradicator]

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TPC_II wrote:

And yeah, I'm using a Dynex mouse. I've been using it for a few years now.

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If you are using the Dynex software, try downloading a fresh copy of the software. Uninstall the old software, reboot.

On rebooting, the default Windows driver should take effect. See if things work correctly. If they do, you can decide whether or not to install the Dynex software again.

[TPC_II]

Well, I'm back after being busy for a few days, and in those days I couldn't find the original mouse. It broke down years ago, so we stopped using it and stuck with this Dynex mouse since then. I also tried to find the software for the mouse, but couldn't find anything using Search or looking in Add or Remove Programs. I really don't see how it could be the mouse though, it's not like it has problem left clicking, it only is when I try to open programs like Paint, Google Chrome, Firefox, etc.

[TPC_II]

And now Norton tell me the System Status is "At Risk". So it told me to click Fix Now, which then opened a Quick Scan, which...got stuck again. What should I do?

[peterweb Super RootKit Eradicator]

Is your XP fully updated to SP3?

Go into Device Manager and remove the mouse from there. Then reboot and windows will reinstall the mouse drivers.

See if any of this helps.