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TPC_II
Posts: 19
Registered: ‎08-14-2012
Accepted Solution

Can't open programs with left click

[ Edited ]

I have a very similar problem. I can't open programs with left click, I have to right click and open. I can't create working shortcut folders anymore. And Norton Quick Scan and Full System scan won't scan more than about 4000 items. I also can't close the Quick or Full System Scan, I have to either turn the computer off or log out of the computer.

 

As such, I did try the solution you posted, peterweb. However, Norton Autofix gave me this message:

Attention! We have failed to fix 1 item(s).

Repair ---------------------------------------------------------- Result

Internet Connectivity - Host File Cleanup ------------- Failed

Please click Open Support Web site for further assistance.

 

I'm using Windows XP on a Dell computer with Norton Internet Security.

 

 

[edit: Clarified subject.]

yank
Posts: 10,011
Kudos: 2,234
Solutions: 511
Registered: ‎12-02-2009

Re: AntiVirus keeps getting stuck


TPC_II wrote:

I have a very similar problem. I can't open programs with left click, I have to right click and open. I can't create working shortcut folders anymore. And Norton Quick Scan and Full System scan won't scan more than about 4000 items. I also can't close the Quick or Full System Scan, I have to either turn the computer off or log out of the computer.

 

As such, I did try the solution you posted, peterweb. However, Norton Autofix gave me this message:

Attention! We have failed to fix 1 item(s).

Repair ---------------------------------------------------------- Result

Internet Connectivity - Host File Cleanup ------------- Failed

Please click Open Support Web site for further assistance.

 

I'm using Windows XP on a Dell computer with Norton Internet Security.


Hi TPC_II,

 

I have asked a moderator to move your post to it's own thread as you are using a different product than the OP.  You should see a link to where it is moved.

peterweb
Posts: 9,107
Kudos: 1,450
Solutions: 361
Registered: ‎04-17-2008

Re: Can't open programs with left click

This could indicate a problem with your hard drive.

 

To check your hard disk, click on the Windows Start button. In the search box type CMD. Right click on cmd.exe and click on run as administrator. In the command prompt type "chkdsk c: /r"  without the quotes. A message will come up asking if you want to check the disk on the next restart. Answer 'Y'. Reboot and the check disk will run before Windows starts up. This check will check the file system as well as the physical disk surface. This scan can take a long time, depending on the size of your hard drive.

Let us know if there are any errors found.


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Contributor
TPC_II
Posts: 19
Registered: ‎08-14-2012

Re: Can't open programs with left click

No errors were found. Said the volume was clean. But I still can't left click, and Norton Quick Scan gets stuck still. This current scan only went to 4528 items scanned. However, it claims it's still working, but it never makes further progress.

Contributor
TPC_II
Posts: 19
Registered: ‎08-14-2012

Re: Can't open programs with left click

And now Norton is suddenly broken. The shortcut on my desktop, the link in my program list, they don't let me even access Norton properly. Upon right-clicking these and hitting open, I was given this message.
Missing Shortcut
Windows is searching for uiStube.exe. To locate the file yourself, click Browse.

I'm not sure what happened to make the shortcut going missing, it was there last night when I had the computer on. I turned it off when I went to bed and just turned it on awhile ago to find this.

Visitor
RootkitFinder
Posts: 6
Registered: ‎08-15-2012

Re: Can't open programs with left click

Don't disable Norton Tamper Protection.

 

Simple.

 

P.S. if Boot protection is off rootkits can easily disable Norton.

Contributor
TPC_II
Posts: 19
Registered: ‎08-14-2012

Re: Can't open programs with left click

Um, I didn't. I don't even know where that is.

peterweb
Posts: 9,107
Kudos: 1,450
Solutions: 361
Registered: ‎04-17-2008

Re: Can't open programs with left click

If you can get to the main UI, try clicking on Support - Get Support to run  Autofix to check your installation and fix what it finds.

 

If that does not work, it will probably be time to reinstall.

 

Let us know.


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Contributor
TPC_II
Posts: 19
Registered: ‎08-14-2012

Re: Can't open programs with left click

It says:

Norton Autofix
Attention - Norton Internet Security has encountered an error.
Error: 8506, 422
We were unable to find an automated fix for this issue. Please go to our Support Web site for further assistance.

 

So I followed the link it gave, sending me to another page. It told me to restart first, see if that helps, so I did, but it didn't do anything. So then the next step said to downloaded the Norton Remove & Reinstall tool and did all that.

And yet Quick Scan is still stopping in the 4000s. I'm not sure what to do next, so please help.

peterweb
Posts: 9,107
Kudos: 1,450
Solutions: 361
Registered: ‎04-17-2008

Re: Can't open programs with left click

Just to confirm, you ran the Norton Removal and ReinstallTool and you still have the problem?


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