Norton Internet Security / Norton AntiVirus

[ferenzzz]

I just can't get into my account.. gives an error ?!

It says Application Error, what's that ?!

Are there any problems with it now ?!

[ALF60]

Hi ferenzzz same here  most likely an update to the site maybe getting ready for NIS2013?

[ALF60]

It is back up!

[Tim_Lopez Administrator]

All,

We're looking in to this issue right now. I will post back when this issue is resolved. 

[Tim_Lopez Administrator]

All,

This issue should be resolved now. Please let us know if you still have this issue. 

[yank Trojan Terminator]

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Tim_Lopez wrote:

All,

This issue should be resolved now. Please let us know if you still have this issue. 

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Tim,

I can get into My Norton Account now - I could not earlier this afternoon.

[huwyngr Norton Fighter]

TIm,

I get to the Login screen but after that I still get this:

It's been running over a minute so far.

WIN 7 32 bit NIS 2012 19.7.0.9

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PS -- I found that if I go to Norton Management / sign in and access My Account there and scroll down to Order History and select that then click on Order History /  Click Here button it does get me into my "Classic" MyNortonAccount as if I were going to it from within NIS ....

FWIW

[nikki605 Super Contributor]

Strange that it works for some but not for others.  I just logged in from the NIS UI and I was able to login with no problem - 05/02/2012 6:58PM EDT.

[huwyngr Norton Fighter]

Tim,

Still no connection on this machine so I rebooted into my XP system which has NIS 19.6.1.8 on it and before it updated I tried to log into MyNortonAccount from the NIS GUI -- no problem.

I then ran LUD manually and restarted as instructed ... update to 19.7.0.9 --- still no problem with getting to MyNortonAccount from the GUI.

I'm back in Windows 7 32 bit again and no change in what happens -- that screen comes up.

XP will not have IE 8 as I have here in WIN 7. XP did ask if I wanted to show secure and unsecure stuff.

FWIW

[Tim_Lopez Administrator]

All,

It looks like this issue is intermittent for some, but not all. We're continuing to investigate this.