09-19-2010 07:14 AM
How to fix it?
Solved! Go to Solution.
09-19-2010 09:37 AM
What is your version of NIS 2010 from Help & Support > About? Also what OS and SP do you have and is it 32 or 64 bit? When did you install NIS? Do you have any other security software installed besides NIS?
It is highly unlikely that NIS would cause problems with sending and receiving email but you could always briefly try to turn OFF the Email antivirus scan in Network Settings and the NIS firewall just to make sure.
If neither of these make a difference then it is not NIS causing it.
Do you have a home router? It is possible the router could be causing issues. You could try to bypass the router and connect your computer directly to see if there is a difference.
Otherwise have you checked with your ISP to make sure there is not some temporary problem on their side?
How long has this problem been going on? Did it just start recently?
Hope this helps.
09-20-2010 01:08 AM
But can't send mail thru other mail servers.
Windows Live Mail error msg:connection to server fail。
Windows Live Mail error ID: 0x800CCC0E
communication error: 10013
version of NIS 2010 126.96.36.199
OS win 7 32 bit home premium
It seems to solve after changing the smtp server to my ISP for the other mail accounts.
09-20-2010 02:41 PM
This is a problem coming from your ISP I believe. Your ISP only allows you to use their email servers to send out email. This is a problem that you have to take up with your ISP.
Success always occurs in private and failure in full view.
09-20-2010 02:52 PM
ISPs in general do not allow customers to use SMTP servers on port 25 other than their own.
You can thus configure all your mail accounts to use your ISP's SMTP server. Another alternative is to use Gmail SMTP servers, but as they use SSL, NIS will not be able to scan outgoing mail in that case.