Norton Internet Security / Norton AntiVirus

[dickevans Super RootKit Eradicator]

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mitchflorida wrote:

This issue was not resolved by the new "update".

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Hi,

Which version are you running currently?

Thanks

[AllenM Norton Fighter]

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mitchflorida wrote:

This issue was not resolved by the new "update".

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And did you reboot your computer after the update and then run live update again to make sure you had received everything?

Best wishes.

Allen

[mitchflorida]

I am still on 19.2.0.10.  I can't get the 19.5 at this time.  Will check back in a couple of days.  thank you.

[vienna10]

Have just checked mine - also on 19.2.0.10

[geek47]

I have three computers running NIS 2012: (2) on XP, (1) on W7 Pro 64-bit ...... all still on v19.2.0.10 (I just did a manual Live Update).

1. Can anyone from Symantec confirm that this issue (useless/annoying pop-ups being displayed that say "no threats found") has been fixed in the rumored new release (19.5)? And if so, how has it been fixed (i.e., pop-up display made into an option, pop-up display removed, etc).

2. Can anyone from Symantec let us know when the complete roll-out of this new release is scheduled to be complete. I know releases are rolled-out in phases so I'm not asking for a date on when one will see the new release .... I'm only asking for the expected date when the phased roll-out is scheduled to be completed?

[geek47]

I just found the answers to most of my questions ....

The following thread describes the new release of NIS 2012 (19.5.*):

http://community.norton.com/t5/Norton-Internet-Security-Norton/Product-Update-19-5-0-145-for-Norton-...

Here's an excerpt from the above thread:

- Corrected an issue where Popup Notifications could not be disabled (Discussed Here).

Apparently, v19.5 was only available for a short time on 1/27/2012. The following threads discuss problems that have been found by customers who got the new release:

http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS-2012-19-5-0-145-problems-after-in...

http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS-2012-19-5-0-145-ID-Safe-is-not-fi...

Good news is that apparently the Popup Notification problem is fixed in the new release (can anyone who received the new release confirm this). Looks like the rest of us will have to wait for the initial bugs discovered in the new release to be fixed before the Live Update window is again opened to obtain the new release.

[Craig-123]

A discussion at a non-Symantec web site shed some light on our problem. It seems that those pop-up (or pop-over) appearances have not been a deliberate, thoughtless NIS "feature" after all. NIS is supposed to have 3 distinct "Quiet" states, one of which gets triggered by "full screen detection" (FSD).

* Needless to say, NIS' "FSD" doesn't work for me (neither under XP nor Vista), and I bet it doesn't work for anyone else. Had FSD been doing its job, most of us (here at pop-up) would probably not be posting to NIS forums.

* Looking back over the posts, I see no awareness on our part nor on the part of those representing Symantec, that there is such a thing as an FSD induced "quiet mode" state, let alone that it should inhibit pop-ups. (Did I get bad information, and maybe there's no such thing as FSD?)

* Some of us will still have an issue with the automatic background scans spinning up, wearing out our hard drives, and maybe defeating some folks' preference for an automatic hard drive sleep mode. Do I recall correctly that, once upon a time, NIS customers got to have some say about how often those scans would run?

Few of us would want our only choices to be "On" or "Off" (for automatic scans). If we could choose to let it scan on the hour, then at least we'd know what it is that's spinning the drives.

Craig

[Mike89]

I can make no sense how Norton Antivirus (2012) determines when to do these scans. Seems it goes into scan mode whenever it decides the system is idle. On my system it does these scans many times a day. A lot of times the system is not idle as I'm doing stuff on the computer, web surfing for example and it still does the scan (and then tells me via the pop up when it finishes), scanning the same areas over and over again daily. It sure doesn't appear to be monitoring mouse movements to determine when the system is idle as I think it should. Seems it's taking averages of cpu usage (percentage). I don't like this scan business that I can't control. I'm getting ready to switch to another antivirus. Too many good ones out there (and free) to have to put up with this.

[huwyngr Norton Fighter]

Craig,

I can't point you to exactly where I've seen a reference by Norton Staff to improving FSD but popup disabling is specifically listed in the 19.5 announcement:

<< Corrected an issue where Popup Notifications could not be disabled (Discussed Here). >>

[Craig-123]

* Yes, Huwingr: I've read all the posts here and I should have acknowledged awareness of the promised version 19.5, but thanks anyway.

* Following up a bit on "FSD", yes there is such a thing, since at another Symantec forum:

> http://community.norton.com/t5/Norton-Internet-Security-Norton/Can-t-enable-Full-Screen-Detection-in...

--there's a solution for a fellow who couldn't make FSD work. His problem turned out to be a byproduct of NIS's perpetual R&R problems. After downloading and using the Norton "Removal Tool" a couple times, the guy finally achieving a clean install, and all such features worked as advertised.

*** It amazes me that Norton has never integrated their fabled removal tool with every installation program --such that the procedure becomes a fail-safe no-brainer. Doing so should save Symantec  a fortune in customer support and aggravation.

Craig