11-16-2011 10:36 AM - last edited on 11-16-2011 10:43 AM by shannons
We have two computers in this house.... One in the Dining Room running Norton IS 2012
and one in my aunts bedroom Running NIS 2012
I cannot get into my norton account now from either computer
I have changed the password but it wont accept my email or password
I know its [Removed]
but its not accepting the changed password or the email address
It works on this pc in the dining room I was able to change the pass on the dining room PC it just pops up IDENITY LOG IN I put the new password in and im there... tried it on the other PC... Nothing......
and as I said the password reset wont even come up it just shows in chrome spinning around and around saying Connecting.................................. but nothing happens.
I also CANNOT log on to Norton Online with the new password or with the @gmail or @aol addt
11-16-2011 11:05 AM
I went though NIS 2012 Program....... went to settings......web..........idenity safe......... and deleted my whole account and started over.
Now I am getting an error when I try to move my passwords to the cloud.
says use valid Credintials.
im putting in the right password.
11-16-2011 02:03 PM - edited 11-16-2011 02:10 PM
NOW i am getting annoyed
Createdf the account under my old AOL account and everything worked Cloud, and local log in
confirmed my account.
But when I go to myaccount.norton.com it says its wrong
I used the letters like it said.,...... I CAP 1 lower and a Symbol (( for the Cloud ))
I put in it as I typed it and now its saying on the account its wrong,............
I give up,........ any ideas?
4:08 PM CST:
UPDATE tried even setting up a norton account online.......
I just get
An account already exists for this email address. Sign in or try a different Email Address.
11-16-2011 05:33 PM - last edited on 11-16-2011 09:57 PM by Preetha_G
norton wont let me log on even with the password reset
yet its logged says everything is ok on the other pc... But I had the same problems at first.
its doing this on and off stuff on both pcs
11-17-2011 07:28 PM
Moved to own thread for better exposure.