04-29-2008 05:56 PM
I have Norton Internet Security 2008 and am trying to download and install the Add-on Pack 2.1 to get the parental controls. Whenever I download I get a "setup.exe" file 501KB in size. When I run that file I get the message "Download already complete" even though the add-on pack doesn't show up when I run NIS. Does anyone know what the problem might be?
04-30-2008 03:01 PM
It sounds like you may have encountered a problem with the Download Manager. The setup file should be ~22MB.
If you have an English product, try this link. Let me know if you need a different language.
04-30-2008 07:20 PM - last edited on 05-02-2008 05:56 PM by Tony_Weiss
Thanks jgreen. The download worked from that link. The install seems to be going OK as well.
FYI.. the download link I used was reached using the following URL:
You have to select Download from that page and the one that follows until you eventually reach
04-30-2008 10:37 PM
Just confirming - this looks like the Vista download; can you confirm that Vista is your OS on the computer used to download the Add-On Pack? Also, was the link you posted the one that you had problems with?
05-29-2008 01:54 PM
I have Norton Internet Security 2008 and am trying to download and install the Add-on Pack 2.1 to get the parental controls. Whenever I download I get a "setup.exe" file 501KB in size. When I run that file I get the message "Download already complete" even though the add-on pack doesn't show up when I run NIS.
It seem to be that the file is not 501 KB but more, can you give me the link to the Netherlands NL file.
05-29-2008 03:12 PM - last edited on 05-29-2008 09:02 PM by Allen_K
That's quick. Thanks installation just fine.
[edit: Removed broken HTML.]
05-30-2008 06:17 AM
Sorry I've taken so long to get back to you.
I have Windows XP not Vista.
The link I posted was where I had the original problem.
The pack seems to be performing OK, but I have had several blue-screens in the middle of the night around the time I typically have a Ghost backup and a full virus scan scheduled. I haven't had time to investigate and wouldn't have made a connection between the add-on pack and Ghost.
Please let me know if there's any way to check if the add-on pack is correct and possibly causing the problem.
Also, I'll need a link to the correct download for Windows XP.
05-30-2008 04:13 PM
No problem on the delay. The Add-On Pack can be downloaded from here (it will do an OS check and provide you with the XP-specific download path):
On the BSOD problem, a crashdump would expedite our ability to isolate the problem. Here's the MS documentation on that procedure:
Drop me a note when you have it and I'll provide you with a secure upload location via Forum PM.