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Newbie
backof
Posts: 3
Registered: ‎04-29-2008

Cannot download/install Norton Add-on Pack 2.1

I have Norton Internet Security 2008 and am trying to download and install the Add-on Pack 2.1 to get the parental controls.  Whenever I download I get a "setup.exe" file 501KB in size.  When I run that file I get the message "Download already complete" even though the add-on pack doesn't show up when I run NIS.  Does anyone know what the problem might be?

 

Thanks

Bob 

Stu Rootkit Eradicator
Rootkit Eradicator
Stu
Posts: 5,210
Registered: ‎04-08-2008

Re: Cannot download/install Norton Add-on Pack 2.1

From where did you download the add on pack?
"All that we are is the result of what we have thought"
Symantec Employee
jgreen
Posts: 55
Registered: ‎04-24-2008

Re: Cannot download/install Norton Add-on Pack 2.1

Hi Bob,

 

It sounds like you may have encountered a problem with the Download Manager.  The setup file should be ~22MB.

 

If you have an English product, try this link. Let me know if you need a different language. 

Newbie
backof
Posts: 3
Registered: ‎04-29-2008

Re: Cannot download/install Norton Add-on Pack 2.1

[ Edited ]

Thanks jgreen. The download worked from that link. The install seems to be going OK as well.

FYI.. the download link I used was reached using the following URL:

http://www.symantec.com/norton/products/overview.jsp?pcid=is&pvid=naop2

You have to select Download from that page and the one that follows until you eventually reach

https://webdl.symantec.com/downloadxdm.aspx?SASSERVER=lcsitemain.symantec.com

&TRANSID=%2f23686635%2fABLSiO12V3FWL0046%2fAAja003M%2f%26%7e%2f%26%

7e%2f%26%7e%2f%26%7e%2f%26%7e%2f%26%7e%2f%26%7e%2f%26%7e%2f%26%

7e%2f%26%7e&LNG=ENG

 

Bob

Message Edited by Tony_Weiss on 05-02-2008 08:56 PM
Symantec Employee
matt_phillips
Posts: 428
Registered: ‎04-07-2008

Re: Cannot download/install Norton Add-on Pack 2.1

Hi Bob,

 

Just confirming - this looks like the Vista download; can you confirm that Vista is your OS on the computer used to download the Add-On Pack? Also, was the link you posted the one that you had problems with?

 

Thanks,

 

Matt 

Contributor
Feelgood
Posts: 11
Registered: ‎05-29-2008

Re: Cannot download/install Norton Add-on Pack 2.1

I have Norton Internet Security 2008 and am trying to download and install the Add-on Pack 2.1 to get the parental controls.  Whenever I download I get a "setup.exe" file 501KB in size.  When I run that file I get the message "Download already complete" even though the add-on pack doesn't show up when I run NIS

 

It seem to be that the file is not 501 KB but more, can you give me the link to the Netherlands NL file. 

Symantec Employee
jgreen
Posts: 55
Registered: ‎04-24-2008

Re: Cannot download/install Norton Add-on Pack 2.1

Greetings,

 

 You can get the Dutch Add-on Pack here.  The file size is 22260 KB. 

Contributor
Feelgood
Posts: 11
Registered: ‎05-29-2008

Re: Cannot download/install Norton Add-on Pack 2.1

[ Edited ]

That's quick. Thanks installation just fine. :smileyhappy:

 

 

 

 

 

 

 

 [edit: Removed broken HTML.]

Message Edited by Allen_K on 05-29-2008 11:02 PM
Newbie
backof
Posts: 3
Registered: ‎04-29-2008

Re: Cannot download/install Norton Add-on Pack 2.1

Matt:

 

Sorry I've taken so long to get back to you.

 

I have Windows XP not Vista.

The link I posted was where I had the original problem.

 

The pack seems to be performing OK, but I have had several blue-screens in the middle of the night around the time I typically have a Ghost backup and a full virus scan scheduled.  I haven't had time to investigate and wouldn't have made a connection between the add-on pack and Ghost.

 

Please let me know if there's any way to check if the add-on pack is correct and possibly causing the problem.

Also, I'll need a link to the correct download for Windows XP.

 

Thanks

Bob 

Symantec Employee
matt_phillips
Posts: 428
Registered: ‎04-07-2008

Re: Cannot download/install Norton Add-on Pack 2.1

Hi Bob,

 

No problem on the delay. The Add-On Pack can be downloaded from here (it will do an OS check and provide you with the XP-specific download path):

 

http://www.symantec.com/norton/products/overview.jsp?pcid=is&pvid=naop1

 

On the BSOD problem, a crashdump would expedite our ability to isolate the problem. Here's the MS documentation on that procedure:

 

http://support.microsoft.com/kb/244139

 

Drop me a note when you have it and I'll provide you with a secure upload location via Forum PM.

 

Thanks,

 

Matt