Norton Internet Security / Norton AntiVirus

[digiti123]

I used LU today; now I cannot log off, shut down or restart Win XP computer. How do I fix this? Thanks.

[Mitka Spam Squasher]

How odd.

Can you provide us with more information such as, what happens when you try to perform your stated actions.

The more information you can provide the the more helpful it would be to us.

Mitka

[digiti123]

Nothing happens. It just leaves the desktop. It was fine prior to today. The mouse moves but task manager will not open.

[Mitka Spam Squasher]

Have you tried a hard shutdown?

Mitka

[digiti123]

Yes several times

[Mitka Spam Squasher]

I'd suggest uninstalling with the Norton Removal Tool then reinstalling.

I've also alerted a Symantec Representative to your situation incase it doesn't solve your problem.

Mitka

[michaell Symantec Employee]

Hello digit123, 

Can you please give use the version number of NIS by going to support menu, then about? So you can only turn off your computer by pressing the hardware power button?

[lmacri Super Phishing Phryer]

HI digiti123:

How did you perform the hard re-boot?  Try holding down the power button (on/off switch of your computer) for at least 3 or 4 seconds until your screen turns off, and wait at least 30 seconds before turning your computer back on.

Or do you mean that you successfully performed a hard re-boot and your computer is still locked when you turn it back on?

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Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 6.0.0
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS

[Mitka Spam Squasher]

I forgot to mention that the Norton Removal Tool removes all Norton products from you PC. 

Mitka

[digiti123]

version 19.1.1.3

I can now restart[reboot]  after several after hard shutdowns...Will try a  regular shut down next...Now that works.. OK for now. Weird!. If I have a problem I will report back. Thanks.