Not what you were looking for? Ask our experts!
Reply
Contributor
Loopie
Posts: 47
Registered: ‎11-24-2009
Accepted Solution

Cannot register NIS

I upgraded to the latest version of NIS. It asks to register. When I click on the button, it comes back with "We are unable to proceed with Norton Account at this time. Please try again later". It's been doing this for weeks now. I get the same result if I open NIS and click on Account. I have no problem logging into my account through the web site.

 

Loopie

peterweb
Posts: 8,733
Kudos: 1,359
Solutions: 340
Registered: ‎04-17-2008

Re: Cannot register NIS

Does your product show the correct number of days remaining on the subscription? From the main NIS screen click on Support - Subscription Status to hae your product check with the Norton Subscription servers and sync your product.

 

Check that your system date and time are correct.

 

 

 

 

 


Things happen. Export/Backup your Identity Safe data.
Contributor
Loopie
Posts: 47
Registered: ‎11-24-2009

Re: Cannot register NIS

The number of days is correct (did the Subscription Status to make sure). System date and time are correct. Still getting the error.

 

Loopie

Regular Contributor
intesec
Posts: 1,381
Registered: ‎02-11-2013

Re: Cannot register NIS

Hi Loopie

What Norton product did you have before upgrading to NIS.

 

What is the name of any other security product you have had on the computer?

 

Try live chat on the keyboard it’s free, with a Norton representative on the link below.  Vary the times of day you try, as it’s difficult to know when they are busy. 

 

The Norton represenative may ask you to allow a remote access connection.

 

https://support.norton.com/sp/en/us/home/current/contact?directChat=on&entsrc=redirect_pubweb

 

 

ATB

 

intesec

Spyware Scolder
aider_h
Posts: 89
Registered: ‎01-03-2013

Re: Cannot register NIS

Hi Loopie,

 

Previously one of norton customer had the same problem and got resolved by following the below steps. Can you also give a try?

 

Try the below thing

 

1) Open your product

2) Click on the email id. (On the top right corner of the UI). Picture below

 

ui.jpg
 
3) On the pop-up, Click 'Sign out' button. Picture below
 
UI2.jpg
 
3) Click on 'Account' link
 
4) Provide your email id and password.
 
 
Keep me posted for more info
Contributor
Loopie
Posts: 47
Registered: ‎11-24-2009

Re: Cannot register NIS

Bingo! Signing out and back in worked. Thanks!

 

Loopie