11-17-2013 07:02 AM
I upgraded to the latest version of NIS. It asks to register. When I click on the button, it comes back with "We are unable to proceed with Norton Account at this time. Please try again later". It's been doing this for weeks now. I get the same result if I open NIS and click on Account. I have no problem logging into my account through the web site.
Solved! Go to Solution.
11-17-2013 07:41 AM
Does your product show the correct number of days remaining on the subscription? From the main NIS screen click on Support - Subscription Status to hae your product check with the Norton Subscription servers and sync your product.
Check that your system date and time are correct.
11-17-2013 12:04 PM
What Norton product did you have before upgrading to NIS.
What is the name of any other security product you have had on the computer?
Try live chat on the keyboard it’s free, with a Norton representative on the link below. Vary the times of day you try, as it’s difficult to know when they are busy.
The Norton represenative may ask you to allow a remote access connection.
11-17-2013 09:27 PM
Previously one of norton customer had the same problem and got resolved by following the below steps. Can you also give a try?
Try the below thing
1) Open your product
2) Click on the email id. (On the top right corner of the UI). Picture below