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Visitor
aquanosh
Posts: 3
Registered: ‎03-16-2011

Cant Uninstall Symantec winFax Pro

My computer has been running very slow for a while so i checked the norton online help section and it suggested i uninstall Norton Internet Security and then re install as i may have older versions of norton already installed.  I downloaded the norton removal tool, but when i run it, it comes up with the following message " The following programmes were found on your computer.  These must be removed through "add/remove programmes" before Norton Removal tool can proceed - WinFax Pro".

 

I searched everywhere and can't find WinFax Pro on my computer, so how can i remove it?

 

Can anyone help with this

Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: Cant Uninstall Symantec winFax Pro

Hi Aquanosh,


Welcome to Norton Community!


Try the solution from the following thread:

http://community.norton.com/t5/Norton-360/Norton-removal-tool-and-Winfax/m-p/160233/highlight/true#M...


Let us know the results.


Yogesh

SendOfJive
Posts: 10,814
Kudos: 4,861
Solutions: 780
Registered: ‎02-07-2009

Re: Cant Uninstall Symantec winFax Pro

Hi aquanosh,

 

When running the Norton Removal Tool, you can get this WInFax message if Norton Online Family is installed.  Uninstall NOF, then run the removal tool.

Volunteer
Vineeth
Posts: 1,658
Registered: ‎07-31-2008

Re: Cant Uninstall Symantec winFax Pro

Do you have Norton Online Family installed? If yes, please try the steps in the following KB article:

 

Norton Removal Tool alerts that you have Symantec WinFax Pro on your computer when you run Norton Re...

 

If that does not work, or if you do not have Norton Online Family, then try the following steps:

 

Make sure that you take a backup of Windows Registry before performing these steps.

 

Click Start > Run.

In the Run box, type regedit, and then click OK.

In Registry, search for the entry delrina.

delete the entry, and then run the Norton Removal Tool.

 

Vineeth

 

 

Visitor
aquanosh
Posts: 3
Registered: ‎03-16-2011

Re: Cant Uninstall Symantec winFax Pro

Hi Veeneth,

 

How do i find the windows registry key?  I know next to nothing about computers so im working blind here.  Thanks

Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: Cant Uninstall Symantec winFax Pro

[ Edited ]

In the Registry Editor, you can use Find option under Edit menu for searching. I have already provided a similar thread in my previous post, where you can find the possible locations of the key.


Yogesh

Visitor
aquanosh
Posts: 3
Registered: ‎03-16-2011

Re: Cant Uninstall Symantec winFax Pro

Thanks yogesh. 

 

I have backed it up but when i tried to delete it, it wouldnot let me.  Came up with a message "unable to delete all specified values"  Any ideas what to do next?

Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: Cant Uninstall Symantec winFax Pro

Restart the computer in Safe Mode, and then try to delete the key. Make sure that you delete only delrina key. Do not delete any other registry keys or values.


Yogesh