03-16-2011 11:58 AM
My computer has been running very slow for a while so i checked the norton online help section and it suggested i uninstall Norton Internet Security and then re install as i may have older versions of norton already installed. I downloaded the norton removal tool, but when i run it, it comes up with the following message " The following programmes were found on your computer. These must be removed through "add/remove programmes" before Norton Removal tool can proceed - WinFax Pro".
I searched everywhere and can't find WinFax Pro on my computer, so how can i remove it?
Can anyone help with this
03-16-2011 12:03 PM
Welcome to Norton Community!
Try the solution from the following thread:
Let us know the results.
03-16-2011 12:07 PM
Do you have Norton Online Family installed? If yes, please try the steps in the following KB article:
If that does not work, or if you do not have Norton Online Family, then try the following steps:
Make sure that you take a backup of Windows Registry before performing these steps.
Click Start > Run.
In the Run box, type regedit, and then click OK.
In Registry, search for the entry delrina.
delete the entry, and then run the Norton Removal Tool.
03-16-2011 12:19 PM - edited 03-16-2011 12:20 PM
In the Registry Editor, you can use Find option under Edit menu for searching. I have already provided a similar thread in my previous post, where you can find the possible locations of the key.
03-16-2011 12:42 PM
I have backed it up but when i tried to delete it, it wouldnot let me. Came up with a message "unable to delete all specified values" Any ideas what to do next?
03-16-2011 01:08 PM
Restart the computer in Safe Mode, and then try to delete the key. Make sure that you delete only delrina key. Do not delete any other registry keys or values.