01-08-2009 05:05 PM
01-08-2009 07:27 PM
Welcome to the community!
You'll be for sure able to get the subscription transferred. By the way, are you using Norton Antivirus or Internet Security? Before you transfer the subscription, I suggest that you contact the Customer Support to find out the regional policies that apply.
You can connect to a Symantec support representative in an online chat session through the "One Click Support" feature within the product.
Here is how you can access the built-in support assistant.
1. Click Help & Support.
2. Select One Click Support.
When the support page is successfully loaded, follow the on-screen instructions to get access to a support agent.
Let me know if this works. We will be more than happy to help you if you need any further assistance.
01-08-2009 10:16 PM
01-08-2009 11:18 PM
I strongly recommend that you contact the customer support first because they will be able to view your product key and let you know all the information that you need to transfer subscription.
Now that you already have your product up and running, it becomes easy for you to contact the support through the built-in support assistant. We certainly have some policies in place that govern the transfer of subscription and customer support will be the best channel to get advice on those lines. If you run into any problems, feel free to write to us in the forum.
You can also contact Symantec Customer Services, by clicking HERE.