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Keylogger Crusher
Sea_Monster
Posts: 470
Registered: ‎06-19-2008
Accepted Solution

Change User Name (ie:- Email Address) in Norton Account

Hi,

 

Can any one advice if I can change the email login address for my Norton Account?

 

Thank you

SendOfJive
Posts: 10,787
Kudos: 4,844
Solutions: 779
Registered: ‎02-07-2009

Re: Change User Name (ie:- Email Address) in Norton Account

Hi Sea_Monster,

 

When logged into your account click "Profile" at the top of the page and you can make changes to the information stored there.

Keylogger Crusher
Sea_Monster
Posts: 470
Registered: ‎06-19-2008

Re: Change User Name (ie:- Email Address) in Norton Account

[ Edited ]

SendOfJive wrote:

Hi Sea_Monster,

 

When logged into your account click "Profile" at the top of the page and you can make changes to the information stored there.


Does the Profile allow users to check user login name (ie :- email address).  I cannot find it.  Found change of Passwords and unpdating users information only.

 

Thank you

floplot
Posts: 10,608
Topics: 218
Kudos: 2,055
Solutions: 367
Registered: ‎04-11-2009

Re: Change User Name (ie:- Email Address) in Norton Account

[ Edited ]

Hello Sea_Monster

 

After you log into My Norton Account, go to profiles, account information. In the user information, there are 2 lines where you can put in your email address and then you have to repeat the address again. On the bottom, it says update. That should update your email address then.

 

If you are having a problem with it, you can use the chat feature for free. I don't think you are in the US/CAN area, but I can't remember where you are from. Here is the link for the US./CAN, but you can click on the location from that page I think that you need to get the local chat program.

 

http://us.norton.com/support/contact/contact.jsp?pvid=cs

This is the link for US/Can. If you need a different location, please consult your local Symantec site for the local free chat customer support link.

 

You could also click on the help link once you log in . I think that may help you also.

 

Please let us know if this helps. Thanks.

Success always occurs in private and failure in full view.




Regular Contributor
Tywin7
Posts: 1,465
Registered: ‎09-02-2010

Re: Change User Name (ie:- Email Address) in Norton Account

I don't think it mattered. I entered through the US site and got them to merge my two accounts.  I accidentily made a new account but found out my key is in my old account.  Gmail changed from googlemail.com to gmail.com.  I got them to merge the gmail.com account with the googlemail.com.

Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)
Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva Edison
I'm not a Symantec employee and my posts do not represent the views of Symantec.
shannons
Posts: 11,943
Topics: 50
Kudos: 115
Solutions: 8
Registered: ‎01-07-2009

Re: Change User Name (ie:- Email Address) in Norton Account

[ Edited ]
Regular Contributor
Tywin7
Posts: 1,465
Registered: ‎09-02-2010

Re: Change User Name (ie:- Email Address) in Norton Account

Hi sea monster. This is your thread regarding your Norton account. The best way to solve this issue is to contact Symantec by one click support or via the website. i would one click support chat as its more version specific.
Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)
Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva Edison
I'm not a Symantec employee and my posts do not represent the views of Symantec.
Keylogger Crusher
Sea_Monster
Posts: 470
Registered: ‎06-19-2008

Re: Change User Name (ie:- Email Address) in Norton Account


floplot wrote:

Hello Sea_Monster

 

After you log into My Norton Account, go to profiles, account information. In the user information, there are 2 lines where you can put in your email address and then you have to repeat the address again. On the bottom, it says update. That should update your email address then.

 

If you are having a problem with it, you can use the chat feature for free. I don't think you are in the US/CAN area, but I can't remember where you are from. Here is the link for the US./CAN, but you can click on the location from that page I think that you need to get the local chat program.

 

http://us.norton.com/support/contact/contact.jsp?pvid=cs

This is the link for US/Can. If you need a different location, please consult your local Symantec site for the local free chat customer support link.

 

You could also click on the help link once you log in . I think that may help you also.

 

Please let us know if this helps. Thanks.


floplot,

 

Got it.  I followed your suggestion and got it to change my login email address.

 

 

 

floplot
Posts: 10,608
Topics: 218
Kudos: 2,055
Solutions: 367
Registered: ‎04-11-2009

Re: Change User Name (ie:- Email Address) in Norton Account

Hello Sea_Monster

 

I'm glad you were able to update your email address without any problems which in turn updates your login user name for your Norton account. Thanks for coming back and giving us an update and for marking your thread as solved. Now others will be able to find the solution quickly.

Success always occurs in private and failure in full view.