Norton Internet Security / Norton AntiVirus

[Gmichaels]

Well, I figured when I set a password to access NIS 2010 settings (just trying to make it extra secure,) I figured if I wanted to change the password, I would hit "configure."  No such luck -- the NIS software doesn't even tell you that you CAN'T do it without reinstalling the SW!  I've never seen this kind of behavior before.  Anyone else run into this?  I could put it in the "suggestion box" for improvements/changes but I guess Symantec must have a reason for this.

[Venkat_J · Accepted solution]

Hi Gmichaels,

Welcome to the community!

You don't have to uninstall the software to reset the password. Here is how you can do it instead.

1. Go control panel > Add/remove programs

2. Select Norton Internet Security and click Remove.

3. On the bottom right hand corner of the screen you will find the "Reset Settings Password" link.

4. Use the password reset key and then key in your new settings password

Let us know if you need further assistance.

Venkat

Venkat Jammalamadugu
Norton Forums Moderator
Consumer Products and Solutions
Symantec Corporation

[Gmichaels]

Thanks, Venkat_J!  It was an easy solution.  I wish I could have found that answer when I searched in my "help" in NIS 2010.  I couldn't seem to find that answer.