Norton Internet Security / Norton AntiVirus

[PortalTech]

When will Norton Internet Security 2012 Identity Safe logins to websites be FIXED?? 

NIS 2011 worked fine with my websites but since upgrade to 2012 glitches to several websites are happening. Help me to understand how can version 2011 websites It logged into works fine but with 2012 the same website logs on in SPANISH?

[AllenM Norton Fighter]

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PortalTech wrote:

When will Norton Internet Security 2012 Identity Safe logins to websites be FIXED?? 

NIS 2011 worked fine with my websites but since upgrade to 2012 glitches to several websites are happening. Help me to understand how can version 2011 websites It logged into works fine but with 2012 the same website logs on in SPANISH?

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Hi PortalTech,

I saw your other thread that you are intending to fall back to NIS 2011 until the issues in 2012 are fixed but can you clarify what you are reporting here?

There are certainly ID safe problems with 2012, that is known but Spanish?? ID safe was somewhat redesigned in 2012 which I think explains some of the problems but I don't see how it can revert to a different language. Are you talking about username & passwords being filled in this way or some other online "card"? Username and password are what they are, no language conversion is possible.

Or are you saying that the ID safe menus and settings are in Spanish or something?

Have you double checked the preferred lanuage in IE or other browser is set correctly to the proper language?

Best wishes.

Allen

[PortalTech]

Sorry for maybe not explaining clearly...But Norton logs in OK..but once logged in everything that's normally in english on the banks website gets translated into spanish. As I said before Norton Tech support seen this while remote controlling my PC. Somehow Norton Identity Safe is doing something with the websites setting to change it to spanish...there is an option on the login page of the website  (a Button) that says espanol (spanish) if you want it to change to spanish...so I think somehow Identity safe is choosing that option without my knowledge due to some kind of bug.

Troubled website is: www.sccu.com  <~~~if you go there you can see the Espanol button next to where you login

I also showed Norton tech support by turning OFF Identity safe and Manually logging in to the banks website everything worked fine IN ENGLISH. The tech checked my browser settings and my Operating system (Windows 7 64-bit) Language settings. We also tried it in Firefox. I am Tech savy and CompTIA A+ certified so I know pretty well about Computers. He also uninstalled Norton Internet Security 2012 and changed it back to 2011 and sure enough the website worked just fine. But I reinstalled my Operating system and reinstalled Norton Internet Security 2012 as I can not find 2011 anywhere.

One other thing is that I have Ubuntu on a totally different hard drive that I boot up with on occassion and I have LastPass password manager installed on my Firefox browser and it logs in fine to the website with no spanish issues.

[AllenM Norton Fighter · Accepted solution]

Hi PortalTech,

Thanks very much for clarifying the issue. Did you report this site using the Identity Safe toolbar > Report Issue?

If you do want to fall back to NIS 2011 until these issues are worked out you can do so as follows.

Make note of your Product KEY from your Norton Account. The product key will work for NIS 2011 also.

Download NIS 2011 from here.

As a precaution make a fresh backup of your ID safe if you don't have a recent one already.

Disconnect from the Internet and uninstall NIS 2012. You may want to tell it not to remember your user settings and preferences.

Reboot your computer and install NIS 2011. Run live update repeatedly (reboot as requested) until no more updates are found.

Restore your ID safe data from backup.

You can keep an eye on the ID safe issue with 2012 or any other issues you are concerned about by subscribing to the following post.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Known-Issues-with-NIS-19-1/m-p/533014

To subscribe, hover your mouse over Topic Options in the upper left section of the browser and click on Subscribe. Check your user settings in your Norton Community profile to ensure you get email when an update is posted to a topic you have subscribed to. The following post explains where this is located.

http://community.norton.com/t5/Forum-Feedback/Forum-Tip-Never-Miss-a-Reply-to-Your-Issue/m-p/254483/...

I'm hoping that the ID safe issues will be resolved soon. I know it is painful dealing with these issues.

Best wishes.

Allen

[huwyngr Norton Fighter]

PortalTech,

Weird indeed ...

Most websites I go to with language choices (not log in ones) have a button for each language or one button that toggles betweeen a choice if there are only two .... as I see is the case with your bank.

After fogging in can you could toggle back to the English if you want to? That way you could stay with NIS 2012 for its other features until this is sorted out.

[PortalTech]

I thank you and appreciate you helping me, also I don't mean to be rude but I don't know you, so why should I trust a link that shows no page it just want's to download something...not knowing if this is somekind of Rogue program with a rootkit. Why wouldn't NIS 2011 still be somewhere on Nortons site?

Once again,

Thank you

[PortalTech]

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huwyngr wrote:

PortalTech,

Weird indeed ...

Most websites I go to with language choices (not log in ones) have a button for each language or one button that toggles betweeen a choice if there are only two .... as I see is the case with your bank.

After fogging in can you could toggle back to the English if you want to? That way you could stay with NIS 2012 for its other features until this is sorted out.

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I know it is very wierd, and No I can't go back to toggle on the english button, only if I logged out again. We even tried to toggle on purposelly the Spanish button and then logging in to no avail. So it's definitely seems to be a Norton issue.

[delphinium Norton Fighter]

PortalTech:

Your helper is a guru.  He is most unlikely to provide a download that was from anywhere but Norton, and in fact it is against the rules to put in a link for any download other than Norton.

Most of the downloads on the Norton website are connected to trials requiring a credit card.  He is trying to make this as painless as possible for you.

If you go to your mynortonaccount are you still able to download 2011 from there or has it changed to 2012?

[PortalTech]

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delphinium wrote:

PortalTech:

Your helper is a guru.  He is most unlikely to provide a download that was from anywhere but Norton, and in fact it is against the rules to put in a link for any download other than Norton.

Most of the downloads on the Norton website are connected to trials requiring a credit card.  He is trying to make this as painless as possible for you.

If you go to your mynortonaccount are you still able to download 2011 from there or has it changed to 2012?

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OK you just said he is "Most Unlikely" sounds like there is some doubt which I rather not take when dealing with Banking issue's. Oh and it's funny you said "in fact it is against the rules to put in a link for any download other than Norton" Hmm you really think a criminal is going to say... "Oh, Norton says not to do this"? Are you serious?

Anyway like I said I really appreciate all the help but what YOU are saying really sounds outrageous.

[AllenM Norton Fighter]

Hi portaltech

Though I applaud you being cautious I think you should be aware that Guru's are appointed by Symantec.

You will also find that my link is the standard download link used throughout the Norton Comminity.

Search for yourself.

Beyond that it is your choice whether to accept the help.

Since I am on my iPhone I cannot easily post the link but I'm are Delph would be happy to post the link from Symsntec explaining the various user levels like Guru.

Best wishes.
Allen