Norton Internet Security / Norton AntiVirus

[Voyager10]

Found a Error in NIS2011

Norton Community not send Messages to Symantec since 14 days .

All Information are marked with "pending" , see picture .

Norton Community Watch is ON in the Settings,it was never Off.

or

http://img185.imageshack.us/img185/2081/aufzeichnen1v.jpg

[Tywin7]

What happens when you forces NIS11 to send those commuity watch? Open the interface, click performance (with the arrow):

Then click on Norton Tasks.

In the next window that appears, click on the arrow before Norton Community Watch. Let it run until it turns black once again:

The below picture shows Automatic LiveUpdate running. When running the process turn orange and when it is finished running it will turn black once again.

[Voyager10]

it run half a minute and than going Black ...

but the Community Watch Data is not send , the Information still show  "pending" since 14 days.

[Tywin7]

Did you press "refresh" in the log after Norton Community Watch finishes?

[Voyager10]

yes of course.. the Data is not Send.

Norton Community Watch Setting is ON since Installing..

The inside Norton task "sending Community Watch information" will not work.

I think it's a Norton 2011 software problem.

[Bombastus]

It's not a Norton 2011 software problem in general, though. Although I have seen it reported by another user, it works like a charm for me and others.

[Tywin7]

Try reinstalling the software.

Follow the following steps:

1. Download the Norton Internet Security 2011 and the Norton Removal Tool
2. Back up your Norton Identity Safe data by going to settings-->Web settings-->Backup identity safe data-->Choose the file you want the file to be created-->Ok.
3. After you have downloaded the NIS11 installation file and the Norton Removal Tool, physically disconnect yourself from the internet by yanking the LAN cable or turning off the wireless switch or router.
4. Go to add or remove program and remove Norton Internet Security 2011 conventionally. Choose remove ALL data and settings. Reboot.
5. After reboot, run the Norton removal tool. Reboot. Then run the tool again.
6. After one last final reboot, run the Norton Internet Security Installation file you have downloaded. If you are using Windows Vista or above, right click the file and select run as adminstrator. Wait till the installation is complete.
7. When installation is complete, connect to the internet
8. Run the LiveUpdate several times till nothing appears.
9. Create your identity safe and restore the old login data by going to settings-->web settings-->Restore identiy safa data. Browse to the .npm file you created and click ok.

Optional steps:

You may want turn off monthly report (located in miscellaneous settings), and special offer notification (also located in miscellaneous settings). Monthly report will launch a popup similiar to the below window once a month. I don't find it helpful so I turned it off. The choice is entirely up to you.

There that should do it... You may want to print the instructions as you should not connect to the internet before Norton Internet Security is installed. Please note, this is the ENGLISH version, I don't know the link for the German version (or whatever language you are using). Perhaps a fellow answerer can provide you with the link or further advice.

[Voyager10]

Thanks but I think reinstalling does not change the problem.

i see in the last minutes Network Upload activity and look who is send Data (ccsvchst.exe) .

Norton "now" send only one Day Norton Community Watch Data , from 30.August to 31.August .

The Question ist , Why so little, why only 1 day ? I think there should be answer a Symantec employee .

Gesendet means Send , Ausstehend means Pending.

[Voyager10]

none of the symantec employee has an answer to my questions, that was so clear.

[delphinium Norton Fighter]

Hi Voyager10:

The Mods may have to locate someone who is knowledgeable about this specific area.  They don't necessarily have all the answers at their fingertips either.

It could be something simple like Symantec having a separate server for 2011 products so that they can chart the difference.  This may limit the number of uploads that can be handled.  A huge amount of data is being collected as more and more users upgrade.  I think it will sort itself out in due course.