Norton Internet Security / Norton AntiVirus

[Spotteddog]

Tried the full reputation scan again. Still got the error that there is no internet connection. Do I have to configure something in NIS 2012 to connect to the internet, because as you can see I am connected to the internet, or I wouldn't be able to post this?

Guess I really need to do a re-install of NIS 2012? 

[killyourtv]

@ Spotteddog - Re: the Rep Full Scan, I really don't think reinstalling will solve the problem. If it were me (and it is ) I wouldn't bother doing it. If you uninstall and clear everything Norton related from your computer it might work for a short time, but in all likelihood the problem will return within a day or two - or after a reboot.

[Bombastus]

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Spotteddog wrote:

Tried the full reputation scan again. Still got the error that there is no internet connection. Do I have to configure something in NIS 2012 to connect to the internet, because as you can see I am connected to the internet, or I wouldn't be able to post this?

Guess I really need to do a re-install of NIS 2012? 

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Wait it out a day at least. There doesn't have to be anything wrong at your end; there could be a server on the way to Symantec that is going up and down, in which case neither Symantec or you can do anything about it. Everyones internet traffic takes a different route, and just because someone can connect 100% stable to a server doesn't mean someone else can too, if his traffic takes another way which happens to cross a server that is acting up intermittently.

[SendOfJive Norton Fighter]

I was having this trouble yesterday using NIS 2011, and have had similar issues in the past.  It seems to be a server connection problem.  Later in the day, after installing NIS 2012, I was able to run a Full Reputation Scan successfully.  Retrying at a later time has always resolved the issue for me.

[DarkSta]

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SendOfJive wrote:

I was having this trouble yesterday using NIS 2011, and have had similar issues in the past.  It seems to be a server connection problem.  Later in the day, after installing NIS 2012, I was able to run a Full Reputation Scan successfully.  Retrying at a later time has always resolved the issue for me.

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It seems to be consistantly down for me.  Tried again today...

My XP Machine connected to the same router can connect to the server

[DarkSta]

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Spotteddog wrote:

Tried the full reputation scan again. Still got the error that there is no internet connection. Do I have to configure something in NIS 2012 to connect to the internet, because as you can see I am connected to the internet, or I wouldn't be able to post this?

Guess I really need to do a re-install of NIS 2012? 

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Reinstalled NIS2012 and it was working until I rebooted.  Thrice I did that!

[DarkSta]

Will I be less secured not being able to run full rep scan? Every other scan as well as LiveUpdate and download insight works fine.

[DarkSta]

I never used that feature much in the 2011 version much anyways.

[michaell Symantec Employee]

Hello Everyone, like I posted here http://community.norton.com/t5/Norton-Internet-Security-Norton/Reputation-scan-cannot-cannot-to-Inte... we are looking into this problem right now.

[The_german_user]

I think my scan topps everything, that I rad here...I've got approximately 1,2 Mio. files, Norton 2011 scanned these within a night (let's say 6 hours and then my pc idled until the morning), yesterday I tryed a first full scan (my options are all on the level, that I don't trust any application and in aggressive mode heuristics) and it took....

16 (SIXTEEN) hours to complete! This is really, annoying, I mean, it's cool, to know, that I'm don't infected, but what a price..phew..