Re: Confused re IPS component of Firefox 3.5 toolbar hotfix

reactivate · ‎05-24-2009

Spike53 I know exactly how you feel, the issue should have been sorted properly by now. I've lost faith in symantec,I was going to get my previously used and trusted kasperky internet security but I was talked out of it in favour of Norton 360. I think I made a huge mistake, but unfortunately I'm stuck with this product for now, and I didn't realise it was going to be such a CPU hog either. I hope symantec will sort this problem quickly now, but I wont hold my breath. Geez how long does it take to sort out a browser compatability issue symantec. I use firefox all the time and only firefox, and you can't offer me full protection for a browsers that is used by so many people across the world. I thought you were supposed to be a leading security software company.

Ardmore · ‎04-30-2009

reactivate wrote:
I've lost faith in symantec,I was going to get my previously used and trusted kasperky internet security but I was talked out of it in favour of Norton 360. I think I made a huge mistake, but unfortunately I'm stuck with this product for now, and I didn't realise it was going to be such a CPU hog either.

CPU hog?? Wow, 360 must sure be different in that regard than NIS 2009. The reports of amazingly low CPU usage were key in my agreeing to try a Norton product again after years of swearing I'd never return. Early-2000's versions of NIS seemed to virtually take over my system, but NIS 2009 is the opposite. It uses a lot less CPU than the anti-virus-only versions of BitDefender that I previously used, or ESET NOD32 v4 that I trialed (and the latter is touted as for its "small footprint.").

Kremmen · ‎07-09-2008

I think these reports of 'CPU Hog' and similar are from people who have used it in the past, listened to others, and are blind to the recent work by Symantec to improve this (or deliberately ignoring it). They seem 'stuck in the mud' and refuse to accept change.

I've been using NIS since 2001 and I've never had any problems, probably because I keep my systems up to date and as powerful as possible.

All the recent independent tests seem to back up the publicity that NIS2009 is indeed very light on resources.

360 though is more than a security package and perhaps some of the other elements are being allowed to run at awkward moments causing a slowdown ?

Lets be careful out there !

marek324 · ‎05-11-2009

and still nothing

MADx · ‎04-12-2009

I was wondering the same thing, the problem needs to be fixed. I and many other payed for Norton to provide protection for our systems, but an important feature such as Norton IPS that protect against browser exploits, phising attempts and other various malware is still awol. If Norton's IPS is to work in tandem with Norton's intrusion detection than how am I to know if I'm being protected. Down grading my browser to Firefox 3.0.11 is not a solution, please fix or give us a reasonable time frame to this issue. Thank you, concern customer of Norton Gaming Edition.

Stryton · ‎07-28-2009

I have been following this topic for what seems to be a few weeks now and decided to finally register to voice my disappointment to Symantec about not having this fixed yet. I don't know if anyone from Symantec is reading this, but the time it has taken to fix this issue is ridiculous. I think I speak for some people that post here and on other websites that we DON'T care at this point if you have this working in 2010 beta. We want this working on our 2009 product that we bought and that is also available at retail stores everywhere. Get your act together!

Tryer · ‎03-23-2009

It seems a pity this has happened just when Norton has a product that might dispel some of the negative attitudes I've read on the Internet. I've extolled the virtues of NIS 2009 here and there. I wouldn't do the opposite now but I have had to shut up about it. It doesn't matter that the IPS extension is the last line of defence. All Firefox users know is that when Norton 2009 products are installed, there is a disabled IPS extension. It looks bad.

If it goes on much longer people will say that the current Norton products are fine until it comes to using them with Firefox. Technically not true? Maybe ..but it's how it is perceived that matters.

bjm_ · ‎09-07-2008

Hi Tryer,

I support your position 100%. I am at a loss to understand why some insist on holding Norton to an unreasonable and unrealistic higher standard than any other software vendor. XP is on SP3. Vista is on SP2. That represents hundreds if not thousands of updates, upgrades, fixes and patches. All Microsoft software is one big never ending update. All delivered on Microsofts time table. Adobe, Java, IE, Firefox, McAfee etc etc all release updates upgrades patches on their own time table. Not on my time table. No matter how much I huff and puff. All software vendors work on their time table not mine. Currently my box has unpatched security threats from multiple software vendors. I wish all the critics would run Secunia PSI on their box for a year. Maybe then they would appreciate just how slow most software vendors are to realease a fix. Norton released a workable fix for FF3.5 and days later FF had to fix 3.5 with 3.5.1. People forget the problems many users have had and are still having with SP's and Upgrades from Microsoft. If some Norton/ Firefox users feel the product does not satisfy their standards. They're free to seek other security options or use IE.

Well, I'll get off my soap box now and wait for the mud to fly.

Regards

bjm_

totalwar · ‎07-29-2009

Firefox Version 3.5.1 and Norton IPS 1.0 over a month still no fix.I reported this over a week ago with your on-line support staff who had no idea of this error.

Only when I goggle it that became awhere of the problem with the norton toolbar and norton IPS.I can't beleive how long this issue has been going on over a month and no fix yet and I feel really let down.

The only fix is to downgrade to firefox version 3.0.11 which can be found here http://www.filehippo.com/download_firefox/5754/

Is really safe to downgrade with.

Change log.

* Several security issues.
* Several stability issues.
* An issue that was making Firefox take a long time to load on some Windows systems

I think this issue should be counted as most urgent as the nortonIPS filters webpages.

Intrusion Prevention (IPS) protects your computer against most common Internet attacks. It scans all the network traffic that enters and exits your computer and compares this information against a set of attack signatures. Attack signatures contain the information that identifies an attacker's attempt to exploit a known operating system or program vulnerability.

“The Firefox IPS plug-in is our last line of defense for the Firefox browser. We have other protection technologies in place for threats targetting Firefox vulnerabilities and they are equally effecttive in providing protection.”

You may check the following thread for more information.

http://community.norton.com/norton/board/message?message.uid=120446#U120446

Message Edited by totalwar on 07-29-2009 03:39 PM

Please tell me why I pay subs for the last 11 years to get such slow hotfixes as this.

Message Edited by totalwar on 07-29-2009 03:43 PM

[edit: Changed font size for better viewing.]

Message Edited by shannons on 08-01-2009 05:39 AM