Norton Internet Security / Norton AntiVirus

[sj33]

as someone who is eagerly awaiting help on THIS issue (IPS), i do not appreciate coming on here to see people attacked and genocide being included in the conversation (reported to moderator by the way) - bjm_  your recent attack on a totally valid post was uncalled for and unnecessary, and i shouldn't think anyone on here will be taking your comments very seriously anymore! 

meanwhile back on this issue..................... i would be very grateful if someone from norton would come on here and let us know WHEN or IF a fix will become available - not too much to ask i think. Thank you

[reese_anschultz]

A fix for this issue has been developed. Unfortunately due to the nature of the changes required, it can not be delivered via regular subscription content updates but requires a full program update. I don't work on this specific comment so I can't provide specific details about the fix or why it is being deployed this way. The update, which contains a number of fixes, is currently being developed. The update and its deployment via normal installation and LiveUpdate are currently being tested.

I wish that I could tell you when this update will be released but the realities of research and development make it difficult to put exact dates on delivery. The release will be made available when all of the fixes have been verified to actually be fixed, tests have been performed to ensure that no new bugs have been introduced and deployment via installation and LiveUpdate, in a clean environment and over all previous releases, has been completed. Given what I've seen of this project I wouldn't expect to see it released for at least another week, though.

[bjm_]

Good day Tryer et al,

Your point that this thread is about IPS is well taken.   This thread is about IPS.   Not about denigrating Symantec, Symantec Products, Symantec Employees, The Norton Community, The dedicated Symantec volunteers that contribute their time and expertise to this Forum and it is not about denigrating the contributors that support this Forum through their participation in an open supportive dialog.

The Forum Administrator, Symantec volunteers and contributors tried repeatedly through an open supportive dialog to explain, clarify, and share all available information with regard to FF3.5 and FF extensions Norton Tool Bar and Norton IPS.

Our primary browser protection works on FF 3.5 and provides proactive protection from drive-by-downloads and other web-based attacks. At this time, the hotfix does not include a fix for this IPS incompatibility. We will be releasing a fix for it with the next inline release. 

 We have all just read the message from
Symantec Employee  reese_anschultz 

This is another attempt through an open supportive dialog to explain, clarify, and share all available information with regard to FF3.5 and FF extensions Norton Tool Bar and Norton IPS.

My outburst as you describe it and perceived by some as a personal attack was reactionary.

Reactionary to the facts.  The facts are and have always been....Symantec is doing everything that can be done... Efficiently, Expeditiously and Prudently to serve and service it's customers.

Symantec's best efforts may still not satisfy some.

Respectfully submitted

bjm_ 

[sj33]

as i previously said - i dont think anyone will be particularly interested in your comments anymore bjm you obviously have some kind of agenda going on - and your comments are not 'respectfully submitted', they are offensive and totally unhelpful to people coming on here for help.  to the norton employee who took the time to reply - many thanks - your reply was very helpful and its nice to know you are working on the issue and to have a rough timescale for solving the problem. Thank you

[edit: removed offensive language as per: Participation Guidelines and Terms of Service.]

Message Edited by MikeLee on 07-31-2009 04:38 PM

[Tryer]

---

bjm_ wrote:

 The Forum Administrator, Symantec volunteers and contributors tried repeatedly through an open supportive dialog to explain, clarify, and share all available information with regard to FF3.5 and FF extensions Norton Tool Bar and Norton IPS.

---

Some of the dissatisfaction was because until reese_anschultz posted and explained the situation, nobody had said anything for a good while. When delays occur, it's better to communicate very regularly in order to let people know how the work is going. At least, that's what I found helped to keep good will when I was in business.

Message Edited by Tryer on 07-31-2009 03:01 PM

[athena]

For Norton Internet Security 2009 and Norton 360 v3 customers - One part of our Firefox Browser protection is incompatible with Firefox 3.5. Users should not be concerned as this is only one small part in our Firefox protection story. Our primary Intrusion Prevention and Browser Protection capabilities still continue to protect users from drive-by-downloads and web attacks. The existing hotfix does not include a fix for this partial IPS incompatibility. The IPS issue will be resolved with the next inline release, scheduled for release on August 14th. The fix is currently included in the Norton Internet Security 2010 BETA.

[bjm_]

Tryer,

Just between us, if I may... since my comments are not welcomed as I have an agenda.

Do you feel that maybe, just maybe some dissatisfaction stems from the fact that no FF user was forced to install FF3.5 and yet some chose to install it.  Some FF users either have FF Update option set to auto download/install updates and not warn if update will disable add-ons or they just chose to install 3.5 unaware what affect the install would have on Norton Tool Bar and IPS.

I'm still running FF 3.0.12.  Just today Norton Intrusion Protection blocked an Intrusion Attempt from an attacking computer with a URL based in China.   Probably, Norton would have been equally proactive if I were running FF3.5.    

I never auto update or rush to install updates to any application other than Norton.   FF has informed me from the release of 3.5 that my Norton add-ons are not compatible and will be disabled.   I chose to wait.  To wait for FF and Norton to be compatible.  Forums / Blogs informed me what I needed to know and about the issues others were having.  

If I have an agenda.  I can only imagine it to be the sharing of information.  As you point out helps to keep good will.  

Regards

bjm_ 

Message Edited by bjm_ on 07-31-2009 04:42 PM

[Stryton]

So what happens when firefox 3.5.2 comes out or fixefox 3.6 comes out?  Does this mean we will have the same issue and have to wait forever to get a fix?

[Tryer]

Hello bjm - I've been using Firefox since it was called Phoenix (version 0.3) and have a long tradition of updating/upgrading as versions are released. Updates and upgrades are for the best in my opinion and I'll want to keep abreast of them. Scroll down to the 'Release history' chart in this Wikipedia page and perhaps see what I mean. Improvements to Firefox are always going on:

http://en.wikipedia.org/wiki/History_of_Mozilla_Firefox

Because of the basic way Norton works (i.e. by adding extensions to Firefox that depend on Firefox version number compatibility to stay working), it seems that the toolbar and full IPS functionality are always going to be playing catch-up with Firefox version upgrades. Full upgrades are admittedly not released very often but even so, 3.6 could be released in a few months and it therefore looks like problems will arise again. Since I do want to keep up with the latest major (not beta) releases, perhaps I'm not a suitable Symantec customer afterall.

Incidentally, I don't think updates such as 3.5.1 - 3.5.2 or 3.5.3 will cause a problem. It's only major version upgrades that will, such as 3.6 - 3.7.* and so on. The third figure in a Firefox version number usually only relates to minor bug fixes and vulnerability patching, not anything major such as a new Gecko engine version or other big change.

I think most Firefox users will want to upgrade to the latest versions as they arrive. Those not concerned or interested in computer matters are likely to upgrade or update as soon as they are notified of a newer version by Firefox's auto-update. It'll be done without a second thought in most cases. Going by what's happened with the change from version 3 to 3.5, if an upgrade is being installed, the IPS extension might become incompatible again. The delay in making it compatible could be repeated? If so, there'll be more threads like this one as future Firefox upgrades are released.

Message Edited by Tryer on 07-31-2009 11:04 PM

[sj33]

well said Tryer - excellently put by you as usual.  i agree completely with your post - it says what we are all thinking.

bjm_ between you and me, if i may - this is not a private messaging service, and why exactly do you feel the need to champion the cause of norton - youre just a customer like the rest - are you not ??????  respectfully submitted of course!!!