Norton Internet Security / Norton AntiVirus

[Ardmore]

When I install the Toolbar Hotfix, Firefox 3.5 still tells me that Norton IPS 1.0 is incompatible and disabled, and the add-on listing for IPS is greyed out. (The general Norton Toolbar 3.51 entry looks fine.)  

Athena's post re the Hotfix refers to "the one feature that is missing from the IPS technology."  The way this is worded, I can't tell whether she's saying IPS should be functional now but still needs some tweaking by Symantec; or that it isn't functional at all just quite yet with FF 3.5.  Hopefully it's the latter, in which case I'm OK.  But if it's the former, I'm not.

Can Athena or someone else from Symantec please clarify?

Thanks!

Message Edited by Ardmore on 07-14-2009 01:43 AM

[Ardmore]

Oh, I see now that this issue was addressed here a week ago, before release of the Hotfix:

http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=59575&query.id=117...

But just to be sure I understand, is this saying that basic IPS protection continues to function for NIS 2009 users even while the IPS add-in entry in FF 3.5 still shows as disabled?

Also, Athena refers to the next inline release,  What is an inline release?

Finally, a comment (sorry if it's already been mentioned somewhere):  I found that after applying the Toolbar Hotfix, all but one of my ten other add-ons became non-functional and greyed-out in the add-on list. (This refers only to those add-ons FF classifies as extensions, i.e. the same classification FF uses for the Norton Toolbar and Norton IPS.   Items classified as plugins instead were unaffected.)  Restarting FF and rebooting the pc didn't restore any of them.  Instead, I had to uninstall and reinstall each of them one at a time.  (For a couple of them, I had to try twice, and for one I had to reboot to get it to "take.")  Not a big deal, except that some of my add-on settings and optional browser components (e.g., toolbar buttons) were lost as a result, and I had to try to reconstruct using my quite imperfect memory.  Since I'd imagine  some (most?) other NIS 2009 users will encounter the same issue when applying the Hotfix, it might be useful to add a warning about this to the main Hotfix post.  That would prevent surprises and allow people to make records of their add-on settings and browser layout before running the Hotfix.

Message Edited by Ardmore on 07-14-2009 03:34 AM

[boromeo]

I just installed the hotfix and like Ardmore , the Norton IPS is not working and one of my firefox 3.5 , forecastfox enhanced, is greyed out and not working anymore , Maybe the hotfix was released too soon ? Can't be firefox 3.5 since forecastfox enhanced was working before the hotfix , i hope it will be fixed soon .

P.S : Ok by uninstalling forecastfox enhanced and reinstalling it , it is working again , I supposed it will does the same for other extensions too, but there is still the Norton IPS problem.

Message Edited by boromeo on 07-14-2009 03:25 AM

Message Edited by boromeo on 07-14-2009 03:44 AM

[JolietJake]

I have NAV gaming edition and the IPS add on in Firefox is greyed out and it says 'not compatible with Firefox 3.5'.

Is there going to be a seperate fix for this?

Thanks

[sj33]

''The intrusion prevention system (IPS) is the Symantec Endpoint Protection client's second layer of defense after the firewall. The intrusion prevention system is a network-based system. If a known attack is detected, one or more intrusion prevention technologies can automatically block it.''

so thats what it does !!!

pretty important i think - back to FF3.1 until this is sorted out!

[bjm_]

Good day sj33,

Thanks for posting info about IPS.  I imagined it was Intrusion Protection System.  But, other threads have discounted it's importance suggesting it's OK to browse without it until the patch is released.

I concur with you...

"pretty important i think - back to FF3.1 until this is sorted out!"

Regards

bjm_

[Tony_Weiss Administrator]

Hi everyone,

We've updated the Firefox 3.5 compatibility announcement with more information about the IPS component...please let me know if you still have questions. Thanks!

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=61120&jump=true

[bjm_]

Tony Weiss,

The  Tiltle of this thread is appropriate to your updated compatibility announcement. Confused.

Quote:  Our primary browser protection and IPS capability works on FF 3.5 and provides proactive protection from drive-by-downloads and other web-based attacks. At this time, the hotfix does not include a fix for this IPS incompatibility. We will be releasing a fix for it with the next inline release. 

The first sentence states proudly "browser protection and IPS capability works on FF3.5" and the second sentence states "IPS is incompatible at this time".   So, IPS is capable of working on FF3.5 it's just not compatible at this time on FF3.5.  IPS is capable of working but it is not yet compatible.  Is that it?

Respectfully confused

Regards

bjm_

Message Edited by bjm_ on 07-16-2009 03:23 PM

[JolietJake]

Thanks Tony.  That clears things up for me.