Norton Internet Security / Norton AntiVirus

[bludiamond]

Hi all,

I have just installed NIS 2010 and I have the problem that if the option "Browser Protection" is active, Firefox crashes continuosly.

I have also tryed to create a new Firefox profile but this not solve the problem.

If I disable the "Browser Protection", Firefox doesn't crashes; so at the moment I'm forced to have this useful option disabled.

Any idea of how I can solve this problem?

Many thanks.

Message Edited by bludiamond on 10-18-2009 01:38 AM

[SendOfJive Norton Fighter]

What other extensions do you have enabled?

[bludiamond]

I have this problem also with totally new profile, so without any extension.

[TomV]

Can you let us know the version of Firefox that you are using?

Thanks,

TomV

Norton Forums Moderator

Symantec Corporation

[cgoldman]

If my colleagues do not find a solution or resolution for you, perhaps you would try the following:

goto Microsoft web site and download, install and run autoruns. The web site is here.

When autoruns has finished scan, click the "Explorer" tab.

Review the listing and look for the hklm\software\Microsoft\Windows\currentversion\explorer\shellexecutehooks

advise the entries and descriptions shown please. Exit autoruns, make no changes.

[bludiamond]

TomV: The version of Firefox is the last one, 3.5.3.

Cgoldman: The registry key  hklm\software\Microsoft\Windows\currentversion\explorer\shellexecutehooks  shows  D:\windows\system32\shell32.dll . The corresponding value in the registry is  {AEB6717E-7E19-11d0-97EE-00C04FD91972}.

Thanks for your help.

[MJP]

Hi bludiamond -

I have sent you a private message requesting some additional information.  Please look at the upper right corner of any Norton Community web page to find the link to your private messages.

Regards,

Matt Powers

Symantec Corp.