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CommMajor101
Posts: 15
Registered: ‎05-16-2009

Delete Quarantine Folder?

Hello all,

I was wondering what would happen if I deleted the contents of my Norton Quarantine folder? Is that a good idea? Bad idea?

 

Thanks! 

Super Contributor
Marty
Posts: 183
Registered: ‎10-24-2008

Re: Delete Quarantine Folder?

Hi CommMajor101,

 

If you delete the contents of the Quarantine folder, the files are gone permanently, not restorable, totally zapped!  The Quarantined files are harmless,  so the only real gain by deleting the contents is saving some space.

Marty

NIS-2009 Vista-32bit; NIS-2010 Win7-64bit

Volunteer
Vineeth
Posts: 1,658
Registered: ‎07-31-2008

Re: Delete Quarantine Folder?

[ Edited ]

It is not recommended to delete files from the quarantine folder. Files removed from Quarantine are not placed in the Recycle bin. Removing files from Quarantine will permanently delete the files from the computer.

 

Suppose if excel.exe is infected. Norton product knows that this file is essential for the Microsoft Excel to work. So Norton product won't delete that file, instead it quarantines that file. Then you can still use your MS excel program. Now if you delete that file from quarantine, it will be permanently deleted from your computer and the Excel program will stop working. So do not delete any files from quarantine folder until and unless you are sure that the file is of no use.

 

Vineeth--

 

{I was typing here when Marty posted this message}

Message Edited by Vineeth on 05-26-2009 03:12 PM
Virus Trouncer
mijcar
Posts: 3,098
Registered: ‎08-01-2008

Re: Delete Quarantine Folder?


CommMajor101 wrote:

Hello all,

I was wondering what would happen if I deleted the contents of my Norton Quarantine folder? Is that a good idea? Bad idea?

 

Thanks! 


Why in the world would anyone want to keep them?  :smileyhappy:

mij
N360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Spam Squasher
pexley
Posts: 451
Registered: ‎05-15-2009

Re: Delete Quarantine Folder?

[ Edited ]
Obviously anyone would be a little paranoid about leaving files that had been infected on your computer. However, the fact of the matter is that while it is important to remove the threat (the actual virus, spyware, trojan, etc), the once infected files are often still necessary for your operating system and various other programs to function properly.
Message Edited by pexley on 05-26-2009 05:21 PM
Virus Trouncer
mijcar
Posts: 3,098
Registered: ‎08-01-2008

Re: Delete Quarantine Folder?


Vineeth wrote:

It is not recommended to delete files from the quarantine folder. Files removed from Quarantine are not placed in the Recycle bin. Removing files from Quarantine will permanently delete the files from the computer.

 

Suppose if excel.exe is infected. Norton product knows that this file is essential for the Microsoft Excel to work. So Norton product won't delete that file, instead it quarantines that file. Then you can still use your MS excel program. Now if you delete that file from quarantine, it will be permanently deleted from your computer and the Excel program will stop working. So do not delete any files from quarantine folder until and unless you are sure that the file is of no use.

 

Vineeth--

 

{I was typing here when Marty posted this message}

Message Edited by Vineeth on 05-26-2009 03:12 PM

This is so wrong I don't know where to begin.

 

Quarantined is quarantined.  Nothing else but Norton is meant to have access to this file.  If an Excel component is found to bevirally infected, you don't want to use Excel.  Period.  Remove it and reinstall it.

 

The idea of a quarantine is that sometimes someone gets an MS Office document or a JPG or a sound file or a Zipped file that contains vital information.  If the data is important enough there are techniques for getting into the file and retrieving a large part of what is needed.

Sometimes, the original sender might want to see the quarantined file because he thought the file was innocent and wants to see if it really is infected.  And sometimes, you might want to confirm the infected state by sending the quarantined file off to be checked individually.

 

If none of the above apply, get rid of the darn thing.

mij
N360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Virus Trouncer
mijcar
Posts: 3,098
Registered: ‎08-01-2008

Re: Delete Quarantine Folder?


pexley wrote:
Obviously anyone would be a little paranoid about leaving files that had been infected on your computer. However, the fact of the matter is that while it is good to remove the actual threat (the actual virus, spyware, trojan, etc), the once infected files are often still necessary for your computer to function properly.

Where is all this coming from?

 

You don't run your computer with infected files.  And if you have a whit of sense, you don't try to "fix" them.  You replace them.  They aren't in the same location.  They aren't referenced any more by the system they were once components of.  They are worthless, dangerous pieces of code.  You uninstall and reinstall a healthy product.

 

Unless something new under the sun has happened in the world of software and operating systems, the only good infected file is (ultimately) a deleted file.

mij
N360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Spam Squasher
pexley
Posts: 451
Registered: ‎05-15-2009

Re: Delete Quarantine Folder?

mij,

 

Sometimes there are once infected files that simply need to remain in quarantine. What if a part of the windows registry got infected and norton was able to completely clean out the threat. Should I go ahead and reinstall my whole operating system?!

 

Really this is not a fair arguement. What you should do with files in quarantine depends on just what kind of file it is. If it lets say an infected word document, yeah, go ahead and delete it altogether. An infected file tied to your operating system that has been completely cleaned and fixed, consider taking it out of quarantine and restoring it. A file tied to a specific program, lets use the excel example again, it probably is a good idea to delete the file alltogether by uninstalling excel, checking the rest of your system for threats, and then reinstalling excel again.

delphinium
Posts: 9,859
Kudos: 2,955
Solutions: 293
Registered: ‎11-21-2008

Re: Delete Quarantine Folder?

I'm in agreement with Mij.  So far as I know, a quarantined file is not repaired or cleaned in quarantine, it is locked away from the system.  It is not accessible.  Once you have determined that a file is not a risk and restored it, or submitted it and received an answer, deep-six it.
Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain
Virus Trouncer
mijcar
Posts: 3,098
Registered: ‎08-01-2008

Re: Delete Quarantine Folder?


pexley wrote:

mij,

 

Sometimes there are once infected files that simply need to remain in quarantine. What if a part of the windows registry got infected and norton was able to completely clean out the threat. Should I go ahead and reinstall my whole operating system?!

 

Really this is not a fair arguement. What you should do with files in quarantine depends on just what kind of file it is. If it lets say an infected word document, yeah, go ahead and delete it altogether. An infected file tied to your operating system that has been completely cleaned and fixed, consider taking it out of quarantine and restoring it. A file tied to a specific program, lets use the excel example again, it probably is a good idea to delete the file alltogether by uninstalling excel, checking the rest of your system for threats, and then reinstalling excel again.


Sorry, Pexley, but you don't know what you are talking about.  If your registry was sitting in quarantine, your computer wouldn't boot up.

 

If your registry had an infection removed, then the registry wouldn't be sitting in quarantine.

 

Quarantine is for files, not pieces of code.  The registry is a single file.  Pieces of it don't get placed in quarantine.

 

Talking about an infected registry is NOT the same as talking about an infected file.

An infected file is a file that initiates bad behavior by being opened in some way.  Most of these files have to be executable files.  A few of these are files like office documents that contain miniprograms called 'macros" or media files that have embedded instructions to certain players and use the players to indirectly do their bad deeds.

 

An infected registry is not the same thing.  When we talk about an infected registry, we mean that it contains "entries" that when read by programs looking for behavioral guidance are given misinformation.

 

An infected file is something like a person with a disease.  You quarantine this person so he can't pass on the disease to other people.

 

An infected registry is like a medical book that gives the wrong information about a disease.  You remove the wrong entries from the book so that doctors won't take the wrong course of action.  You don't quarantine the entries, because that wouldn't have any meaning.

 

 

mij
N360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware