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Regular Contributor
cilixz
Posts: 129
Registered: ‎11-27-2008

Different Country Update Server Connection

Do all Norton users from all over the world connect to the same live update server location? Or are there various server locations to cater to different regions of the world?

 

I'm from Malaysia, and has been experiencing pulse update problems with Vista(posted in this community before).  Just about more than an hour ago, I've got a rare occasion whereby both my Vista and XP PCs didn't receive a PU or no LU required for about 30mins each, happening at the same time.  Programs running (besides NIS09 and other essential background services) were just Explorer (browsing data), Creative sound mixer, MSN, IE (constant browsing) and Open Office.

 

Was that a no-update-released-for-30mins rare occasion, or was it a update server connection issue from Malaysia's gateway to a particular server location?

Bowwie
Posts: 141
Topics: 44
Kudos: 6
Solutions: 4
Registered: ‎11-27-2008

Re: Different Country Update Server Connection

Just went through the same thing, but here it was about 3 hours.

I`am from Canada

Computer #1 - Windows 7 Home Premium 64-bit SP1 IE10 NIS Version: 20.3.1.22 Malwarebytes`Anti-Malware - free (on demand) SAS - free (on demand)

Computer #2 - Windows XP Home SP3 IE8 NIS Version: 20.3.1.22 Malwarebytes`Anti-Malware - free (on demand)

Computer #3 - Windows 7 Home Premium 64-bit SP1 IE10 NIS Version: 20.3.1.22 Malwarebytes`Anti-Malware - free (on demand) SAS - free (on demand)
PapauZ
Posts: 6,768
Topics: 389
Kudos: 1,020
Solutions: 374
Registered: ‎04-08-2008

Re: Different Country Update Server Connection

Maybe sometimes happens... But wait for en Sym Employee's answere.


Windows 7 Home Premium SP1 x64 Hungarian, Norton 360 v20.4.0.40, Norton Utilities 16, Symantec System Recovery 2013

Visitor
Mahmoud
Posts: 3
Registered: ‎12-16-2008

Re: Different Country Update Server Connection

i  have the thing with me

im from egypt

the live update never complete with me 

i dont know why 

im using nav 2007 

Symantec Employee
reese_anschultz
Posts: 2,562
Registered: ‎04-08-2008

Re: Different Country Update Server Connection

Based upon the other responses, it doesn't sound like your issue is location specific.

 

To answer the original question, though, there currently are six different servers hosted by Akamai hardware. I believe that these servers are distributed across multiple continents but I'm not certain of that.

Reese Anschultz
Senior Software Quality Assurance Manager, Symantec Corporation

Regular Contributor
cilixz
Posts: 129
Registered: ‎11-27-2008

Re: Different Country Update Server Connection


reese_anschultz wrote:

Based upon the other responses, it doesn't sound like your issue is location specific.

 

To answer the original question, though, there currently are six different servers hosted by Akamai hardware. I believe that these servers are distributed across multiple continents but I'm not certain of that.


Thanks for the info! It appears to be general, I guess...

 

Mahmoud, is there any particular reason to use NAV07 instead of NAV09?  Generally companies would support less of their older products when newer products are launched.  There would be a priority shift.  Take Microsoft, for example.  The well-adored Win98 is no longer being supported, then it would be WinME, Win2k... and one day WinXP eventually.