Norton Internet Security / Norton AntiVirus

[dmhdavis]

 How do I correct the errors listed below:

error loading c:\docume-1\network-1\protect dll

error loading c:\docume-1\owner\locals-1\temp\_A00F2C7597.exe.dat

error loading c:\docume-1\owner\locals-1\temp\_A00F2E4C7A.exe.dat

Also, I keep getting a message from Norton Internet Security telling me that I must keep restarting.

Thanks,

Denise Davis

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Message Edited by shannons on 06-01-2009 03:46 PM

[Vejdin]

What is your Windows version? When the errors occur - when Windows loads, or when you launch NIS from it's desktop or system tray icon? Could you upload a screenshot of the error?

[dbrisendine Norton Fighter · Accepted solution]

Are you loading NIS2009 to clean out a Virus perhaps?  If you have not done so, please reboot your system and see if the problem continues.

[dmhdavis]

Good Morning,

Thank you for your response.  This morning when I turned on my computer, I did not receive the error.  Don't really know why they disappeared.  I am attaching the error anyway just in case the problem returns.  I am running Windows XP Professional SP3 and the error occurs when Windows loads.

Thanks for your help.

Denise

<<Edit:Image resized to fit into the window>>

Message Edited by TomV on 06-02-2009 11:00 PM

[dmhdavis]

Good Morning,

Thank you for your response.  Yes, I was loading Norton to clean out the trojan.vundo virus.  Somehow, this morning when I turned on the computer the errors did not appear.

Thanks for your help.

Denise