Norton Internet Security / Norton AntiVirus

[Slinky_Grafix]

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SendOfJive wrote:

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Slinky_Grafix wrote:

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SendOfJive wrote:

.cm is the top domain level for the country of Cameroon.  It is not a typo on the world wide web.

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Hi ya, can you elaborate please? 

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.cm is just as valid as .com.  You can register a website using this domain if you live or have a business in Cameroon.  So, the Amazon.cm reference is a bad example, because it should not be considered a typo by any DNS service - otherwise many sites registered in Cameroon would not be reachable.  You can complain about the bad example, but the DNS service itself did not do anything wrong.

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Thanks chap! It's clearer to me now. Yes it would seem Norton have made a really BAD example in this document. Trouble is.., I'm the one who's identity has been compromised.

It's such a worry!! I did quit the survey at around 90% but I guess it's too late now as I gave my personal details at the start.

Thanks anyway.

[Tim_Lopez Administrator]

Hello Slinky_Grafix,

I'm looking for someone from the Norton DNS team to respond. It's possible that when this KB Document was last updated that this functioned that way, but that something has changed since. 

[Slinky_Grafix]

SendOfJive wrote:

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.cm is just as valid as .com.  You can register a website using this domain if you live or have a business in Cameroon.  So, the Amazon.cm reference is a bad example, because it should not be considered a typo by any DNS service - otherwise many sites registered in Cameroon would not be reachable.  You can complain about the bad example, but the DNS service itself did not do anything wrong.

Hi ya Tim, it's just a quick update! As SendOfJive quoted above; Amazon.cm is a really bad example as 'cm' is the country code for Cameroon. Therefore Norton DNS would never correct this extension as it cannot be considered a typo!

Norton have clearly got this wrong in their KB article!

My only mistake is believing the DNS article and assuming I was safe to test their theory!

I have just turned on my mobile as it was this number I submitted during the survey and I have been snowballed with text messages about some lottery!!

Off to have my dinner so catch you later.

[SendOfJive Norton Fighter]

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Tim_Lopez wrote:

I'm looking for someone from the Norton DNS team to respond. It's possible that when this KB Document was last updated that this functioned that way, but that something has changed since. 

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Hi Tim,

You would sort of expect maybe a popup asking the user if they really intended to type .cm.  I can't imagine how many typosquatters must be lurking at that particular domain.

[Tim_Lopez Administrator]

Hi SendOfJive,

Unfortunately, Norton DNS can't create popups by design, and it would warn for EVERY .cn if that was the case, since there aren't any configurations available for it. 

[Slinky_Grafix]

So my next question is.., how do Norton propose to put things right again for me?

After all said and done.., my personal details have been compromised as a direct result of putting my trust in a Norton Product!

It doesn't make for a very good advertisement does it?

I guess only time will tell how much damage has really been done, I only hope it's not too much. As I mentioned in my reply to Tim last night, I have already had a string of spam text messages on my mobile and all as a result of this scam survey!

I look forward to Norton's official response in due course.

Slinky

Late Update: 03.27 hrs

Here's Norton Safe Web's Official verdict of Amazon.cm ! THIS SITE IS TOTALLY SAFE!! But I know different

I took this screenshot a few minutes after the first.., notice how the screen capture that Norton Safe Web made of the Amazon.cm homepage depicts the same scam I got caught by! LOL.., wonder if Norton will choose the same prize as me?

As you can also see, Norton Safe Web does not detect any problems with this site!

How can anyone put their trust in security software if it doesn't work?

The moral of this story is: Norton Safe Web is NOT SAFE!!!!!!!!!!!!!!

Slinky

[RichD]

To all,

For your information, I tested Norton DNS a few months ago, but I decided to uninstall it and go with a different free DNS service.

At the time, I was looking for an alternative DNS, since the default name servers provided by my local ISP were notoriously unreliable.  So after I installed and uninstalled Norton DNS, I had to change the IP addresses of my primary and secondary name servers to the IP addresses of the new provider that I had chosen.  I have not had any DNS problems since I changed to this new provider.

RichD

[Tim_Lopez Administrator]

Hello Slinky_Grafix,

I think there might be some confusion as to what Norton DNS will protect you from. Norton DNS will utilize our SafeWeb database of websites to block you from accessing websites that are known to host malicious content. The website that you visited does not fall under this category. Those sites are mostly spam websites or promotional websites. Those websites listed in their Terms of Service how they will use your information, so they are up front with it. Those types of websites, while annoying, are not blocked by Norton products.

I would contact your phone company and let them know that you had inadvertantly signed up for a service that charges your mobile number on a website and they should be able to remove the charges for them. With these types of giveaways you see online, its very important that you read the fine print.

[Slinky_Grafix]

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Tim_Lopez wrote:

Hello Slinky_Grafix,

I think there might be some confusion as to what Norton DNS will protect you from. Norton DNS will utilize our SafeWeb database of websites to block you from accessing websites that are known to host malicious content. The website that you visited does not fall under this category...

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Hi Tim, I'm afraid I must disagree with your comment above, Amazon.cm does clearly host malicious content and the Norton Safe Web screenshot above proves this without any shadow of a doubt! Look closely at the little thumbnail of Amazon.cm's website.., it shows the exact same scam pop-up I got caught out by. Clearly Safe Web is not as safe as one would hope!

If you want a closer look at the above pop-up, refer back to my original post about this scam.

Cheers.

[Tim_Lopez Administrator]

Hi Slinky_Grafix,

By definition, that website isn't a malware site. Unwanted surveys / promotion websites do not fall in to this category. Sites that host files that are known malware/viruses or phishing websites are examples of malware sites.