08-12-2012 08:20 AM
The ads for the Online Virus, Spyware & Malware removal service say that for $99 you can easily fix problems with viruses, etc. Well, over the last two days, I've spent a total of 2 hours and 40 minutes on hold, I've spoken to human beings for about 20-25 minutes, and my computer is still infected with the same viruses it was before I called. The only somewhat positive thing about this whole situation is that my $99 is being refunded. However, I still have to spend more time (and possibly money) to find a solution to my problem.
Note that the company gives you no way to review their service, other than by signing up for their forums! You can't find reviews anywhere (other than their own advertised testimonials)! That should have been a red flag. I will not be gullible again.
Save your time and money and go elsewhere!
08-12-2012 10:35 AM
Sorry you did not come here first and see if someone can help you without charge ....
It may be too late if the online people did try some solutions but if you tell us what you were infected with or what the symptoms were and give details of your system and which Norton product and version it is we might be able to help you or point you to some solution.