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Regular Contributor
Tywin7
Posts: 1,465
Registered: ‎09-02-2010

Re: Duplicate "Symantec Service Framework" icon in "Notification Area Icons" win

Yes that's the one.

 

__

What I did was log out of Windows *not shutdown* and log out again.  But I usually don't get double icons so assumed that it was a minor glitch.  It didn't happened after that. To log out of windows go to start-->arrow after shutdown-->log off. Then log back in again.

Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)
Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva Edison
I'm not a Symantec employee and my posts do not represent the views of Symantec.
Regular Contributor
Tywin7
Posts: 1,465
Registered: ‎09-02-2010

Re: Duplicate "Symantec Service Framework" icon in "Notification Area Icons" win

One more question. Does NIS icon actually shows as double in the notification area not just in the list.   Because if its just in the list, then it is a remninant of an old NIS icon that WIndows keep as "history." The list shows what is and was in the notification area, not only what is currently there.

 

notification area.png

Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)
Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva Edison
I'm not a Symantec employee and my posts do not represent the views of Symantec.
Contributor
tunguska
Posts: 39
Registered: ‎10-31-2010

Re: Duplicate "Symantec Service Framework" icon in "Notification Area Icons" win

> Does NIS icon actually shows as double in the notification area not just in the list.

 

The question is a little confusing to me. It showed up as double in the screenshot I attached in the PDF file in the first post.

 

Something new to me about Windows keeping the old  "Symantec Service Framework" icon as history. I was thinking it is more of a bug, the NIS 2011 install did not remove the old  "Symantec Service Framework" icon. It would be horrifying that by the time I install NIS 2020, I have 10  "Symantec Service Framework" icons as history icons.

 

I wouldn't mind leaving this as it is as nothing is broken.

 

Since I'm in the midst of setting up this new computer, I would not mind cleaning this mess. If unstalling NIS and reinstalling NIS will remove the double icon, it might help to answer questions for other users who has the same issue.

 

One question:  A couple years back, I uninstall/reinstall, NIS is not smart enough to know I am still installing on the same computer and used up another license. I want to confirm this reinstall will not take up another licence of my 3-user version? If it will not take up another license, I may want to try uninstall and reinstall.

 

 

 

 

 

 

 

Contributor
tunguska
Posts: 39
Registered: ‎10-31-2010

Re: Duplicate "Symantec Service Framework" icon in "Notification Area Icons" win

Your screenshot did not show up when I first read the message.

 

It showed up now.

 

Yes, there was no double in the `list` as per the screenshot.

 

 

Regular Contributor
Tywin7
Posts: 1,465
Registered: ‎09-02-2010

Re: Duplicate "Symantec Service Framework" icon in "Notification Area Icons" win

[ Edited ]

If there is actually no double in the notification area, its probably Windows archieving old list to clear this, download and run CCleaner.  Check and tick all the options in "Windows Explorer" and as in the below screenshot.  Then when it finishes, restart explorer.exe.

 

check.png

To know how many computers you have left in your subscription go to start-->All Programs-->Norton Internet Security-->Get support. There you can contact customer service and ask them.

Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)
Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva Edison
I'm not a Symantec employee and my posts do not represent the views of Symantec.
Regular Contributor
Tywin7
Posts: 1,465
Registered: ‎09-02-2010

Re: Duplicate "Symantec Service Framework" icon in "Notification Area Icons" win

As seen with the screenshot below, the area in the black retangle is the notification area. Do you see double icon there or a single icon (as in the screenshot).

 

notification area.png

Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)
Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva Edison
I'm not a Symantec employee and my posts do not represent the views of Symantec.
Contributor
tunguska
Posts: 39
Registered: ‎10-31-2010

Re: Duplicate "Symantec Service Framework" icon in "Notification Area Icons" win

Checked all  check boxes in  "Windows Explorer" options of ccleaner. Run ccleaner. Next restart explorer.exe as per instructions. The duplicate icon is still showing. Next restart Windows. Same results , duplicate icon is still showing.

 

Your screenshot in this post has not displayed yet.

 

And the third screenshot has not displayed yet, cannot answer that question yet.

Regular Contributor
Tywin7
Posts: 1,465
Registered: ‎09-02-2010

Re: Duplicate "Symantec Service Framework" icon in "Notification Area Icons" win

[ Edited ]

Try checking all checkmarks except the wipe free space option and then restart explorer.exe.  The double icon appear in the actual notification area or just the list ONLY?

 

Post number 12 shows the notification area (The icon beside the clock as well as the area above the arrow).

Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)
Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva Edison
I'm not a Symantec employee and my posts do not represent the views of Symantec.
Contributor
tunguska
Posts: 39
Registered: ‎10-31-2010

Re: Duplicate "Symantec Service Framework" icon in "Notification Area Icons" win

[ Edited ]

The double icon does not shows up in the system tray (area beside the clock as well as the area above the arrow).

 

The double icon showed up in Control Panel\All Control Panel Items\Notification Area Icons.

 

Did you mean in CCleaner checking all checkmarks of

- Internet Explorer

- Windows Explorer

-System

- Advanced

 

Except the last checkmark "wipe free space" of Advanced?

Regular Contributor
Tywin7
Posts: 1,465
Registered: ‎09-02-2010

Re: Duplicate "Symantec Service Framework" icon in "Notification Area Icons" win


tunguska wrote:

The double icon does not shows up in the system tray (area beside the clock as well as the area above the arrow).

 

The double icon showed up in Control Panel\All Control Panel Items\Notification Area Icons.

 

Did you mean in CCleaner checking all checkmarks of

- Internet Explorer

- Windows Explorer

-System

- Advanced

 

Except the last checkmark "wipe free space" of Advanced?


Yes. But do you store any password with Internet Explorer? If so you may want to leave the last option in Internet Explorer alone.  After Ccleaner is done, restart explorer.exe.  All your custom arrangement in your favorites as well as your custom notification area position customization will be reset.

Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)
Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva Edison
I'm not a Symantec employee and my posts do not represent the views of Symantec.