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Newbie
debhoeppner
Posts: 1
Registered: ‎03-23-2011

EXPIRATION NOTICE when i've already expressed renewed and received confirmation!!!

A few days ago I expressed renewed my subscription.  I have received confirmation of that via email.  Why am i still receiving notices displayed saying NORTON will expire in 4 days?!!!  Should i be concerned?  Whats gonna happen in 4 days???

Thanks

dickevans
Posts: 9,275
Registered: ‎04-08-2008

Re: EXPIRATION NOTICE when i've already expressed renewed and received confirmation!!!

Did that email also have a new key in it?

Have you installed that key?

The "nags" sound like the process of renewing isn't complete

Dick
Win7x64 SP1 current NIS V20
floplot
Posts: 9,952
Topics: 200
Kudos: 1,892
Solutions: 354
Registered: ‎04-11-2009

Re: EXPIRATION NOTICE when i've already expressed renewed and received confirmation!!!

Hello debhoeppner

 

If you don't complete the renewal process by the end of your subscription, your program will stop working. If you have entered the new key already, then please go to support and click on subscription status. That should synchronize your computer with the Norton servers.

 

 

Please let us know if you are still having a problem as you want to get this resolved before the 4 days are up so your program doesn't stop working. Thank.s

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