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Regular Contributor
rocketscientist
Posts: 36
Registered: ‎01-24-2010

Email error 550?

I've received a couple suspicious emails, supposedly from Paypal, that refer to transactions I know nothing about. Paypal requests that any suspicious emails be forwarded to them at spoof@paypal.com. However, when I attempt to forward the fake email I get a Norton popup window that the delivery failed (screenshot attached). I've never seen this message with the thousands of emails I've previously sent from this account. Temporarily turning off antivirus auto-protect still resulted in the same message. I'm running the latest NIS 2012. Any suggestions?

 

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SendOfJive
Posts: 9,895
Kudos: 4,190
Solutions: 706
Registered: ‎02-07-2009

Re: Email error 550?

[ Edited ]

Hi rocketscientist,

 

This is a notice from your email service provider.  Such alerts are displayed by Norton, even though Norton is not generating the error or causing the issue.  It seems likely that your email service provider's antispam filtering is blocking the message you are trying to forward.  That really isn't unusual - your forwarded message is being blocked at the email server because it looks suspicious (which, of course it is!).  You could probably forward the message as an attachment, if you wished.