Norton Internet Security / Norton AntiVirus

[jbraun60176]

I purchased a 1 year Norton internet security subscription renewal, but I have still received an email a week later saying that I have lost my Norton protection. Is this just an automatic message that should be ignorned?

I think I know the difference between anti-virus and internet security, but what is Norton 360?

[RvShar]

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jbraun60176 wrote:

I purchased a 1 year Norton internet security subscription renewal, but I have still received an email a week later saying that I have lost my Norton protection. Is this just an automatic message that should be ignorned?

I think I know the difference between anti-virus and internet security, but what is Norton 360?

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Hi,

Welcome to Norton Community.

Yes, If you already renewed your subscription then you can ignore that email.

It could be possibly coming because of one of your other/older product keys registerd under your Norton Account.

Norton 360 is also one of the security products, it is a better product compared to the other two because it has all the features of Norton Internet Security and additionaly it has a a "Backup feature" which allows you to backup your data and important files, and also a "pc-tune up" feature which helps in speeding up your computer.

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Ravi

[rocketscientist]

I always get these emails since I renew with a new product key every year. Even though I always register under the same Norton account I've had for years, the automated system can't seem to figure out that it's still me.

[RvShar]

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rocketscientist wrote:

I always get these emails since I renew with a new product key every year. Even though I always register under the same Norton account I've had for years, the automated system can't seem to figure out that it's still me.

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One of the reasons why this happens even when you register under the same account is, because a lot of people register more than 2-3 active or to-be-activated products under their account.

For the server to stop sending renewal mail and to understand it is the same customer who has purchased a new product key, it might have to deactivate the older key or may be, do a "take-over process" which will render the old product key useless. And if that product key belongs to a different person in the same family ( say it belongs to customer's parents or grand parents) then they would not be able to renew the subscription.

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Ravi