11-25-2010 04:21 PM
How are you?
Just to let you know i purchased a brand new Toshiba Laptop with Windows 7 Home Edition. After the first install procedures are done. I run the Norton Internet Security Trail for a month i think and everything went just fine, the QuickScan, LiveUpdate and the rest of the features worked perfectly. Mind you i did this on the 16th of this month (10 days ago).
We had some problems with the Trail Versions of MS Office so my mum decided to System Restore a couple times. Getting to the point i'm not sure whether that affected Norton in any way? This morning (26th) i was trying to login to Msn and it said that your Firewall is not allowing Msn to access the internet.
Upon reading on the msn help forum, it said you allow msn access to the internet via your Firewall which in this case was Norton. Now when i click on QuickScan or LiveUpdate it comes up with the Unspecified Error. Upon downloading and running the Norton Update Center it said "No Norton product was found..."
I was going to download the Norton Uninstall Program but saw that it was 89MB and I'm on dail-up because i exceeded the download limit. I also tried restarting the Computer but the same error shows up. I am even not able to Uninstall Norton Internet Security using Add and Remove Programs.
Any advice on how to solve this problem would be great.
Much appreciated in advance,
Solved! Go to Solution.
11-25-2010 04:48 PM
11-25-2010 04:53 PM
Please NOTE that this removes ALL Symantec products so be sure to have your license keys ready as you will need to reinstall all your Symantec software products. You can get your Norton product key from your Norton Account.
To restore identity safe data
11-25-2010 05:03 PM
11-25-2010 05:22 PM
11-25-2010 06:00 PM
11-25-2010 06:16 PM
You could also undo the last System Restore operation. The fact that you mention having done more than one restore though, adds a bit of uncertainlty about whether undoing the most recent would solve anything. If things get too unwieldy you could revert the entire system back to the state it was in when you first got it if there is a System Recovery partition on the Toshiba. You would lose anything that you have put on the machine since you acquired it, so it would be necessary to first backup this data to an external drive or CD/DVD to preserve it. But that's the one luxury of having a brand new PC - there shouldn't be a lot of accumulated data to backup.
11-25-2010 06:43 PM